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"If you are a non-smoker, do yourself a favour and skip this place. The hotel uses central air conditioning and the rooms on the non-smoking floor (level 7) smell musky with a stale cigarette stench. We had 3 rooms in my group and all the rooms were the same even when we changed rooms. In addition, most of the service staff were non-Japanese, they could not communicate well and did not appear to be well trained and quite rude. When I tried to gently share some feedback with the reception staff,...

"Great onsen and ski-in/ski-out access. "

"This resort and the staff was amazing, hands down will be on my go to for next year!"

"The staff at Bliss Lodge were exceptional. They were super friendly every morning and gave us a lift to the slopes (so we ended up being faster than people staying the the middle of Hirafu). They were also warm and helpful in last minute ad hoc requests which made our stay very smooth and memorable."

"Very nice unit,clean and hygiene is very good. We enjoy the stay. Location, self drive is easy and plenty of parking. "

"Great resort "

"お部屋がとても綺麗、テレビが大きく見やすい、ベッドの寝心地が最高、空調がバッチリ◎ お部屋から大浴場まで少し遠い"

"The traditional Japanese style room was great and we had a beautiful thirteenth floor view of the green lush mountains. Paddleboarding nearby was also great. Nice town and wonderful people. "