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"Staff was incredibly helpful and answered any questions I had. They went above and beyond to make my stay a smooth and easy process. Would come back again!"

"Comfortable room. Friendly staff. "

"Hotel is beautiful, service is impressive, onsen is luxurious, and world class skiing is out the back door. If you want hi-end accommodations for your next ski vacation, you need to stay here. "

"good location with alot of transport options"

"Everything was great! Staff were all friendly and helpful. I don’t think I’ll ever have breakfast that good before. "

"Staff were amazing, room and view was great. Facilities also great."

"Clean room, staff, ski in-out"

"Everything was great the food, the onsen"

"Lovely hotel."

"The room we were upgraded to was superb! The staff were great and the breakfast buffet as always was delicious!! The ski in and out valet is second to none in Niseko!!"

"Everything was lovely here. The fresh flower smells all over the resort. The plentiful food options, all top notch. We loved the indoor lap pool and of course the onsens were just spectacular. Thank you so much for and amazing and authentic Japanese experience "

"Amazing attention"

"Great place to stay with a group of friends. Clean, close to the ski hill, transportation, restaurants and bars. Well organized ski locker and boot drying room. Breakfast was good with plenty of options. Staff were friendly and engaging. Stayed in a Japanese style room, was very comfortable. "

"I’ve emailed staff for collect package of ski gear we left .. hopefully they live up to the great standards they gave us on the visit "

"Excellent suites, staff, and mountain access. Parking was clunky, and the bar needed better options for drinks and mixers since it’s a very western traveler appeal. Nespresso in rooms is a great touch and loved having washer dryer in room. Noone was in the onsen with me the entire 5 day stay. Would definitely come back and stay!!! "

"Great ski in / ski out location, nice spacious and well appointed rooms, staff were extremely friendly and helpful, spa was great. Worth noting - beds were very firm."

"楽しかったです。小さな子用の石鹸などアメニティが充実してるとなお助かるなーと。スタッフさん達も親切でまた利用したいです。旅行嫌いな主人が珍しくこのホテルならまたきたいと言っていました。"

"Good service and nice environment "

"Staff is amazing. Food was fantastic and fresh. Everywhere was clean. I added a 90 min massage and would do again. Onsen was beautiful and peaceful. I will be booking here again. "

"Excellent staff! Clean and spacious rooms, fantastic breakfast!"