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"We had booked the lake view king suite room which the view was not great. When we got into the room it was very hot and we tried to turn the ac on but the air blowing out was still hot. Definitely would not book there again "

"Not much staff was apparent on the main floor throughout my stay. My initial encounter at check-in was with an unhelpful person but most of the staff was excellent. Instructions for the in-room coffee machine were not provided and I wasted the only coffee trying to work it. Walls were thin and adjacent guests noisy. But room was attractive and it had a bathtub, a lovely perk."

"Everything was perfect "

"Everything was good except for not having access to the outdoor space. When we were booking the hotel the outdoor area was one of the reasons the pulled us to stay there. It was not stated that it was unavailable for the season. The pool being closed i get it, but the rest that was featured in the photos was also off limits, the outdoor tents and the grass area. "

"The room does not have cofee maker or fridge..they offer a cofee pods that are charge extra if you use them...it is clean and a perfect location near everything...the staff are really nice and and willing to help whit anything you need..."

"Room was clean, as well as the common areas. I wish there was a complementary breakfast. "

"Great stay"

" Breakfast was the highlight! The staff was great and the food was good. However, our room never got cleaned during our 4 night stay. We didn’t get clean towels throughout the week. Our trash was never emptied. Not to mention, the creamer in the room was expired and none was ever replenished. "

"The breakfast was great. Rooms were spotless and the double room had two bathrooms that was great when sharing with a friend "

"Yes hotel "

"Great"

"Just an amazing place to stay. The staff is lovely, the rooms are wonderful and the location is perfect for a day at the waterline. "

"Internet was slow.restaurant was closed on Tuesday night with no room service. "

"Everything was perfect. Clean the service was amazing."

"The staff was very friendly and accommodating. The lobby and our room was very clean and uniquely designed. The valet parking was excellent."

"The room was clean, gentle staff, the kitchen was small but helpful for meals that you want to prepared fast, the air conditioning was not working but I asked for a fan."

"I absolutely loved my stay at the Palmer Hotel and definitely book next year again for The Great Lace event. The service was very cordial, my room was ready before check in, and I received a few complimentary snacks and amenities. I will say the only thing that would give me pause is the WiFi technically cost money (I received a promotion code this time) and the little fridge with drinks and snacks are classified as a mini bar so you will have to pay for these items. Besides those two things, I...

"Staff member, Raymond, made our experience at the Hotel Collection worth it. He accommodated our requests and "

"Perfectly serviceable"

"Enjoyed our stay. Views were amazing and location convenient. "