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"Excellent accommodation & facilities "

"Booked because of the spa, such a disappointment. Tiles missing out of the steam room, only noticed as it wasn’t working, not one shower in the spa area working, had to go into changing rooms to shower down after sauna etc. water fountain not working. Changing rooms not much better, locker had key code locking, difficult to find one that actually worked, hair drier not working either. Such a shame it’s being run down as could be stunning."

"Room 205 has ro be the worst room without a view ive ever stayed in. The noise from the extraction system was too loud for me to open the window and get some fresh air. I was very disappointed overall. However the bed was comfy and the shower pleasant. The wash hand basin was a bit of a joke being lilliputian and more akin to a tiny loo under the stairs! Breakfast was good and staff pkeasant."

"Amazing place. "

"Hotel was amazing, brilliant location. Fantastic food "

"Incredible location close to everything, friendly staff, good value. The rooms are basic but comfortable, with nice views, lots of amenities including kettle, full bath. Llangollen is a beautiful, friendly town with local shops/no franchises. There are wonderful walks along canals to waterfalls, deserted abbeys. "

"Valentines evening with overnight stay. Check in easy, mostly done online prior to arrival. Room was good size and very clean, hotel situated along side of busy A55, but road noise in room was minimal. Had small lunch and then dinner in the evening, the service from Heather was excellent, full of smiles and attentive, even though it was busy with the amount of staff they had on serving. She just gave that little bit extra that made you feel well looked after and that she care about your...

"Good location and hearty breakfast "

"The room was very old tired and out dated with mould up the walls. Worn out furniture and very old uncomfortable mattresses, dirty carpets, rust and mould around the bath and shower, ripped net curtains with what looks like air riffle holes in the windows. The room was ice cold all night we had to stay fully clothed. The whole hotel didnt have any heating on. Other people living in the hotel and other guests was in and out the fire exit door all night slamming it shut every time the door was...

"Spa was small Lack of toiletries in the room, no hair conditioner Bath plug did not fit correctly Food not prepared well, undercooked beef, replaced with more the same "

"Staff not grry"

"Good service, clean and excellent room for the price. Old single pane windows though in my room. Meant the heating was on full the whole time and the room still had a nip to it. Would be perfect when its not below 10 degrees"

"Great service lovely room."

"Hotel facilities great but some rooms much nicer than others My room last week had uncomfortable bed and pillows also creaky bathroom door Food is excellent "

"Caravan was spotless a nice caravan. The young kids entertainment was good staff worked hard well done my grandchildren loved it. My only criticism was the bar didn't open till 12 and my family adults like a coffee. It's a shame that there isn't an area or coffee space for this purpose. "