Scuba Diving in Florida from AED 328

"Here’s a strong but professional Expedia review you can post: I rarely leave negative reviews, but this stay was beyond disappointing. We booked this resort for a special mommy-daughter vacation and experienced issue after issue from the moment we arrived. Several advertised amenities were closed, including major water attractions we specifically booked for. Communication about these closures was extremely poor. Staff claimed guests were notified in advance, yet multiple families we spoke with said they had no idea either. Our room had multiple maintenance issues including a cracked bathtub, paint/chipping inside the tub, dryer problems, and plumbing disruptions during overnight hours. We also experienced delayed maintenance responses and inconsistent customer service throughout the stay. To make matters worse, accessibility requests for my mother in a wheelchair were not accommodated despite being communicated ahead of time. For the amount of money this resort charges, the lack of accountability, communication, and overall guest care was unacceptable. While Florida itself was beautiful and we made the best memories possible, the resort experience did not match the luxury pricing or expectations at all."

"Breakfast mid, everything else good."

"Front desk double charged my credit card for room stay and extra $800 and had to wait until cleared at end of stay ! No apology or accommodation."

"Love it!"

"This propertty is always fixing or do something new and it always looks messy . The studio room is a joke and not worth the money. The app is not user friendly, the so call, things happening around is not clearly noted and you can moß the events. Just too chaotic. "

"I think we were hoping for something beyond the normal hotel experience. The issues were more irritants than anything. First, there was the surprise $15 daily parking fee. If that was in the information about Kompose it was well hidden. Second, our room had little surface space. There were the two beds and a small shelf. That meant our stuff had nowhere to go but the floor. There wasn’t even a chair in the room. Third, the bathroom design. The shower was only a simple rain from an overhead shower head. The shower had a half glass wall which looked good in the bathroom but was not large enough to keep the water in the shower. A bathmat had to be used and after multiple showers was completely soaked. Fourth, the TV was set in the wall directly in front of one of the beds. The TV couldn’t be moved or tilted. Would have been better if it had been placed so it was more centered to the placement of the beds. Again, nothing major. Just minor irritants. The hotel’s location in relation to the Disney parks is its greatest asset as far as we were concerned. "

"Will be using them exclusively going forward."

"Everything was A+ from the moment we got there. The check-in was great. Vallet was great. The room was upgraded for free, great views and large room. Bed was very comfortable. Everyone who worked at the resort was very nice and friendly."

"The property was a great place to stay. The only issue I had is with expedia listing not the property. Expedia never listed that there is a parking fee everyday which I was unaware off and then I had to pay the parking fee while I was checking in "