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"Facilities and staff excellent throuout. Catered for all requirements."

"The room was spacious, although the staircase was very tight to carry even a small suitcase up. The beds were fairly hard and sprung and the pillows were extremely hard. The lock did not work on the balcony. But the staff at the reception desk were very nice."

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"Very dog friendly stay, dog allowed everywhere. Excellent crockery pitch across the small bridge for dog exercise and poo bin by entrance to hotel. Breakfast was great, though no cereal which was odd. Rooms well equipped, kettle and nespresso coffee maker, plus both still and sparkling water with fresh milk in the pantry (where there are also top ups of tea, coffee and water plus ice). Second time here and we'll be back again"

"I had an excellent short stay at this hotel. From the moment I arrived, the service stood out—efficient, attentive, and genuinely focused on making guests feel welcome. Every staff member I interacted with was friendly and polite, creating a comfortable atmosphere that made the experience even better. The room was spotless, the check‑in smooth, and the overall environment calm and inviting. I’d happily return for another stay."

"Had a great stay here on a Sunday night. The weather was great so we were able to sit on the terrace. There was both a wedding and a family party during our one night stay which took up a lot of the outdoor space but we did manage to find some seating. Food was good and plenty of options"

"The cottage was very cosy and had all the amenities we needed. The bed was so comfortable and everything was spotlessly clean."

"Spa was really good and friendly staff. Breakfast staff were friendly and welcoming."

"The exterior of the building is wonderful along with the grounds. The interior however is extremely run down and our first room We were given smelt damp and had to be moved to a better room but still then extremely basic and cleaning standard not great. Not helped also by the fact they only offer housekeeping every 3 days. Hotel with huge potential but not being looked after and requires urgent attention would not recommend anyone to stay there"

"A really lovely hotel and the staff were all so friendly and attentive through our stay We did a spa morning whilst there and the massage was really good Also the restaurant was great with delicious food and a great setting especially sitting outside in the nice weather"

"Great hotel! Wish I was staying longer to use the facilities."

"Poor experience unfortunately. We checked in mid afternoon but, as we were attending an event elsewhere, we didn't get to our room until late evening. Firstly, we struggled to find our room as it was not clearly signed. On going into our room, we had no power at all. We had to prop open our door to let enough light in so that we could call somebody. They eventually resolved the issue and we managed to sleep, despite the very hard bed In the morning, the kettle was not working so we couldn't...

"I was disappointed with our stay at Gloucester Robinswood Hotel. Check-in was very slow, and there were groups of teenagers hanging around the lobby which didn’t create the best first impression. Our room had no air conditioning, which was particularly uncomfortable during the 35°C heat. When I asked at reception for a fan, I was simply told they had all been distributed around the hotel, so there wasn’t one available. As our room was on the ground floor, we couldn’t safely leave the windows...

"Really enjoyed my stay here. Room was lovely and spacious, immaculately clean, super comfy bed, great shower and lovely toiletries and robes. Food delicious too. Can't fault it...excellent all round"

"The place itself was immaculate. However the moment we checked in we went to the spa where the cryotherapy was broken and we couldn’t order any refreshments as the lady said she couldn’t leave her post. We waited for over an hour and half for dinner and there was no advice on things to do on activities."

"👍"

"Our experience at the hotel was just fine. I would not call it an “experience.” We booked it be sure our friend dreamed of staying here for his birthday. The spa was nice, and the bathroom in the room was nice. The food was terrible. And besides staff being nice, the service was terrible."

"Amazing old building, wonderful period and eclectic decor. Breakfasts are the best ever - huge selection and all equally delicious (and generously sized!) Staff and especially Manager Kerry were super helpful and charming. Dinners and lunches were also very good. Service was spotty and a bit haphazard. Internet was not consistent and you had to log in at least three times a day! Room (‘character’) was OK - a bit dark and dingy given the small window and dark paint. On the small side. The...

"Lovely hotel but very little to do. With all guests spending time at the spa there was no beds by the pool. Food was delicious but overall the experience was too expensive compared to its value."

"Limpieza bien, pero pagamos 3 habitaciones al mismo precio y nos dieron diferentes. 2 iguales con una vista buena, como se había pedido y la tercera más pequeña sin vista. Pedimos cambio y se molestaron las 2 señoras de recepción, no fueron tan amables, les rescató la puntuación el Sr. Mayor del restaurante, súper amable en el desayuno, nos trataba increíble, el desayuno rico y la cena deliciosa. Y los de recepción no nos explicaron bien los horarios de la comida y cena, pensábamos q a partir...