البحث عن فنادق في Hawaiʻi County

"Unfortunately, our experience with the customer service at this resort was extremely disappointing. The island itself is absolutely beautiful, but every time we had to interact with the resort staff or deal with something on the property, it negatively affected our vacation. Most of the staff we encountered were unfriendly, dismissive, and at times simply rude. Whenever we brought up an inconvenience or problem, there seemed to be very little effort to actually resolve it. The restaurants on...

"This once grand resort is fading into mediocrity which is a shame, based on the amazing setting and location. Hawaii doesn't make it easy on the hospitality industry either, despite its vital importance to the economy, but this jewel has great bones and potential. The rooms are spacious but very dated and worn. The train is so slow and infrequent that one should be prepared to walk the long distances from the rooms to the lobby. The staff were friendly and helpful but they cannot fully...

"Beware of the front desk billing at this property if you book through a site like Expedia. They recently updated their booking system, which caused a glitch that incorrectly charged our card $1,800. It took them days to figure out what happened, and no one knew what to tell us. To make up for the massive headache, they offered us a $200 room credit. However, at check-out, the $1,800 error was still on our bill. When they tried to fix it, they accidentally added the $200 credit as an extra...

"This is a cute little boutique hotel with a Hawaiian vibe. My only complaint is that the check in was slow… otherwise a fun place to stay. The staff was lovely, the room was immaculate. Great little coffee cart in the garden to get a little breakfast and some delicious Kona coffee."

"Clean-room, nice kitchen pratical"

"Excellent service from the staff! Check in was smooth and we were greeted with lei, refreshments, and a towel. Yvonne, Chris, Linda, and Summer were great to chat with at Piko Bar in the evenings. Getting a pizza there before closing (9pm) was a nice late snack. Loved chilling at the adult pool. Dinner at Meridia was fantastic. Room Cleaning staff was so nice and gracious and worked with our schedule when we would be out of the room. Resorts grounds were immaculate! Would definitely...

"Room was reasonably spacious and kitchenette was useful. While I could connect to the WIFI in my room, internet connection was spotty and cell service was difficult to maintain. No AC in the room, only fans and windows to cool down. Swimming pool looked good, although I didn’t have time to try it. 5 min drive to most food options. TV in reception has the webcam for Kilauea, which is useful if that is why you are in Hilo (which I was). 45 min drive to Volcano National Park."

"It doesn’t get better than this hotel! Been going here for 25 years and it’s still the best hotel ever and no wonder it was named #1 resort in the world! It will forever be my favorite place."