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"We had to switch rooms because the ceiling vent in the bathroom was taped to the ceiling and fell while we were out of our room. There was hair clogged in the drain. Our TV did not work and there was hair in the sink. Our door also did not properly close. Overall not a great experience. Then our second room, the bathroom floor was sticky."

"They had extra charges, when checking in to my room. Also, the couch had stains in my room and only one of us could take a shower. The shower was plugged and filled up with water. Would not drain."

"It was good! The building seem outdated and might not be the most modern same with the rooms but it was fine."

"Good"

"We checked our bags with the front desk before check in and after check out with no problems. The front desk staff were great. Room was clean and comfortable. They have purified water dispensers and empty bottles on each floor by the elevator that was great. Location is in the heart of downtown just steps from Michigan ave and the river walk."

"Staff was very professional and helpful,"

"Hotel was clean and rooms were daily maintained. Also, Love how the hotel has a rooftop, and staff was always close by for anything you need. Definitely recommended 10/10"

"Clean room, friendly staff, great location. My only issue was the bathroom door did not close all the way and the shared wall between the shower and the room had a privacy screen but you can still see everything."

"Good hotel"

"Convenient location and friendly staff."

"The room was small, but fine. The bed was comfortable. The TV was too big so it covered the thermostat control panel, and the remote Guide button didn’t work. Also, the water pressure in the shower was super weak… glad I didn’t need to wash my hair. But location, general vibe, and staff were great."

"Very convenient and central to everything. There’s a grocery store next door and everything is walkable- navy pier, magnificent mile, the train. The team was friendly, restaurant employees were 10/10 amazing! Sweet concierge lady let me borrow her umbrella. <3 The pool situation kind of sucks. Not enough chairs or space and they are crazy about the pool towels. My kid had to get in the elevator dripping and cold bc the towels can’t leave the pool deck."

"Great staff, lots of room"

"Rooms are decent size for four people close enough to everything where you can walk or take public transportation."

"Room and bathroom was really small, building is pretty old and it shows. No natural light anywherez"

"Rude over night front desk who answers the call at night for inquiries the day and afternoon front desk are wonderful though"

"The hotel was cute, aesthetic and wonderful smelling (hello Hotel Lobby scent) and the front desk staff were all exceptionally kind and helpful. The king room we had was a tad small, but as expected given the location. Do note that the bathroom door is only a sliding ‘barn door’ style and does not entirely enclose it. The location was excellent, close to Millennium Park, the River, and right on the Miracle Mile. We personally had a good view, but did see that some of the other rooms looked...

"Good location ."

"Great location near parks and restaurants"

"La ubicación me pareció excelente! Las habitaciones muy bien, tenían un ligero olor extraño, las alfombras necesitan una limpieza. En general todo estuvo muy muy bien. Fuimos con nuestros hijos y nos dieron una cuna."