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"The bellman Steve was awesome. Holding luggage before and after check in was super helpful. "

"Best breakfast buffet I’ve ever had while in Chicago. ALL staff was nice, welcoming and willing to be of assistance. Definitely plan on staying again the next time I’m in Chicago‼️"

"The breakfast was not included after i paid for it to be. There was blood on the inside ofthe shower curtain and there was no hot water for my husband to take a shower. "

"Amazing ubication"

"The location was nice and the staff was polite and helpful. However, we did request extra pillows which were approved but never delivered. The pool was not good. I called ahead to check that it was functioning and was told it was “heated and cleaned twice a day,” however it was ice cold and so murky you couldn’t see the bottom of the pool. No actual food options inside the hotel, which we knew ahead of time but also will cause us to look elsewhere to stay in the future."

"Great"

"AC worked, staff was incredibly helpful and friendly at all times, breakfast was hot and delicious, and offered us free drinks! excellent stay, will be back soon! "

"Great stay! Room was amazing. Staff was fabulous! "

"Most of the front desk staff we interacted with were extremely rude and unhelpful. Amanda was wonderful though. Room is tiny but the bathroom is nice. The place was “clean” but not spotless we found a stain on one of the pillows and a lot of stuff was covered in dust. Bar/coffee shop was great though. One of the elevators also went out which was frustrating for everyone. "

"The staff at the lobby bar/restaurant either needs to be more attentive to people at tables or additional staff is needed—"

"Amazing experience will be back soon "

"my room smelled like cigarettes and the floor on the bathroom was dirty."

"Our room was very nice and clean. Staff gave us a better view for my girlfriend’s birthday. The only thing that messed up the trip is they misplaced my girlfriend’s temporary ID and never found it. "

"great location"

"Room was outdated mostly, Tv didn't work half the time . Bathroom smelled like old urine. Was told about the roof top bar at check in then told hours later can't go up there closes for a private event Breakfast was okay but the Microwave eggs, and sausage were gross, Gad to ask for Towels to shower .Won't stay again. "

"This place was amazing. Welcoming, quit, in the center of a lot of things to do, easy to find, very secure and the staff is amazing. Thank you so much! Amanda Jacobs"

"Breakfast and Dinner at Elephant & Castle were very impressive. The staff at hotel were sooo accomodating. Hospitality++ I would stay here again for sure"

"All in all, it was an excellent experience with the exception of the water pressure. The hot water pressure was absolutely horrible."

"Fridge didnt work, Strange noises from the pipes in the room through the night Paper think walls"