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"Needed a plunger for toilet throughout stay. Or had to use public bathroom. You should check toilet"

"The hotel room was clean and comfortable. In room coffee was provided but only one decaffeinated and one caffeinated was provided for 2 of us so got a couple more from the front desk but should have had enough so I didn’t have to go get more. There was one chair in the room to sit on but with 2 people there should be 2 as there was plenty of room for them. We ate dinner and had breakfast at Guy Fieros. Very good food and service. We stayed Friday night so we could attend the stir cove...

"Very spacious and clean."

"We travel to council bluff a few times a a year. We feel lucky to have discovered the Bridge Pointe Inn. We know what to expect when we come in. Helpful staff (thank you Stephanie) clean and comfortable rooms, and convenient location right off the highway."

"Please don’t waste your money booking this hotel. From the front desk service to the condition of the room and even the breakfast, the entire experience was disappointing. The customer service was poor, the room did not meet expectations, and the breakfast was far below standard. I would not recommend staying here."

"It was a nice stay. The room was really the highlight. We found everything to be very clean and fresh! The lobby is super small, cute, historic, but unimpressive at night. We only stayed one night and did not eat at the restaurant, but it looked pretty! Elevator and halls were just meh design-wise, but the rooms were lovely. Bathroom was great (but why don’t Midwest hotels install fans? It’s not just the historic places, they’re missing everywhere!), and the beds were cuddly, soft, & super comfy...

"Very cool place to stay. Rooms were clean and staff was friendly. It was walking distance to restaurants and sites."

"Wow! We stayed the weekend of the Fourh of July and was so happy with the staff and willingness to go above and beyond to make our stay wonderful! Thank you!"

"They never came to clean the room for my 6 night stay. Black stuff shot out of the jets in the tub. Had to go get my own towels and needs for the room and stack all trash inside my room during my stay. Picked this hotel so I had a place to do my laundry and lo and behold they were out of order as well. This was my worst stay ever. Will never return!!!!"

"On site parking for guests was expensive and not clearly explained. I also have several unverified charges from the hotel that staff have been unable to identify or explain, leaving me responsible for charges that remain unresolved. Unfortunately, the process of getting someone to investigate these issues has been frustratingly slow and inefficient."

"Our room was clean and well maintained. The staff was friendly and helpful."

"Extremely clean room in a historic hotel. Walking distance to great food, bars, and the farmers market! Great staff from check in to bartender."

"Everything was mediocre."

"Limited staffing so if you need someone at the front desk you will be waiting a while. Literally across from the school so it’s a great Drake location."

"Just nice"

"Parking was confusing for us, but give us some grace as we don't stay at hotels often... we made a mistake and called the front desk to assist us out of the garage since we were a little early for check-in. The woman came up and told us we need to use our keys to open the garage, and we told her we didn't have keys (we meant not yet, as we were waiting to check in). She said in a very condescending way, "That's what happens when you aren't a guest, have a great night." The gate lifted, and we...

"I arrived late and left early and didn't use the amenities. The staff at reception was alert, polite and helpful at 10:30 pm... Room was clean, spacious. The bathroom updated and very nice. Bed was comfortable and slept well. A very nice stay..."