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"Ramen service and ice cream after I take bath. Of course, room was clean."

"Staff was kind & helpful. Room was clean with nice amenities. Not a great deal of choice at the breakfast buffet, but it was still pretty good."

"One of the most beautiful onsens I have ever been to. As soon as you walk in, there is a sense of calm and quiet elegance. The property is beautifully designed to maximize the view of the lake. Our room consisted of three large sections which can be divided with private screens. The service was outstanding too. Each breakfast and dinner, we dinned in a private room. A special thanks to Shayla. "

"We had a fantastic two nights in October. The staff were incredibly helpful and in particular the manager was wonderful after our car broke down - and helped us out brilliantly. We had a lake view room which was brilliant and the rooms are wonderful. I would thoroughly recommend this hotel. Lake Akan is also beautiful and wlel worth a visit ! 5 Stars"

"Location on the lake is amazing and the traditional onsen wonderful"

"Nice room with a view"

"Breakfast acceptable very close from trains and bus station"

"Hotel is a little dated but well maintained. Conveniently located across the street from City Hall. Great breakfast buffet. Nice view from the restaurant on the 17th floor."

"NEverything about the hotel is superb from room to buffet food offered, the Onsen pools and self service laundry facilities. They also have professional violin entertainment in the evenings. While the hospitality is unique with ladies in kimono bowing & greeting upon arrival & departure, the only odd thing, is no luggage assistance at all and we wonder how the elderly are able to cope. "