"The staff have great customer service skill especially the Front desk staff. Keep up the good work! Kudos to everyone at Hotel Mercante. We had a great stay. Vigan is a lovey place with rich history."
"The staff have great customer service skill especially the Front desk staff. Keep up the good work! Kudos to everyone at Hotel Mercante. We had a great stay. Vigan is a lovey place with rich history."
"Staff are great, rooms are okay but pool and other amenities needs improvements. Breakfast buffet too was not great unlike before. Lesser choices and food quality is not good."
"Staff are great, rooms are okay but pool and other amenities needs improvements. Breakfast buffet too was not great unlike before. Lesser choices and food quality is not good."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Beautifully decorated hotel situated in Baguio city. It is on a busy street but convenient for our driver to get to. We were greeted upon entering by all staff. The 5 rooms I booked were all clean, beautiful and included breakfast daily which was a delicious addition to the hotel stay. The rooms do not need air conditioning because it is cool at night and there are air fans in each room. I cannot wait to return. All of our guests were happy with their rooms.
Beautifully decorated hotel situated in Baguio city. It is on a busy street but convenient for our driver to get to. We were greeted upon entering by all staff. The 5 rooms I booked were all clean, beautiful and included breakfast daily which was a delicious addition to the hotel stay. The rooms do not need air conditioning because it is cool at night and there are air fans in each room. I cannot wait to return. All of our guests were happy with their rooms.
I was pleasantly surprised with this hotel. It's new but somehow it's very cozy. You feel nestled in the woods somehow and it has an ambience of a ski resort that makes you feel instantly relaxed I was too busy exploring so many places in Baguio that I didn't really get to enjoy the hotel itself and the area around it, such a a shame. I like that the rooms had balconies and you feel like you can almost touch the trees. The breakfast had a good variety of viand, I just wish that they would...
I was pleasantly surprised with this hotel. It's new but somehow it's very cozy. You feel nestled in the woods somehow and it has an ambience of a ski resort that makes you feel instantly relaxed I was too busy exploring so many places in Baguio that I didn't really get to enjoy the hotel itself and the area around it, such a a shame. I like that the rooms had balconies and you feel like you can almost touch the trees. The breakfast had a good variety of viand, I just wish that they would...
This is an institution! The building has so much history. However, we were given a room above the reception and the restaurant. It was very noisy. We had to ask to be transferred to a room at the back which we did the 2nd night. There was a wedding and a golf tournament. When these events happen they should not use these rooms. The music lasted long after 10 pm and stopped around 10:45 pm after I called the front desk but the customers kept carrying on. We had a very bad first night.
This is an institution! The building has so much history. However, we were given a room above the reception and the restaurant. It was very noisy. We had to ask to be transferred to a room at the back which we did the 2nd night. There was a wedding and a golf tournament. When these events happen they should not use these rooms. The music lasted long after 10 pm and stopped around 10:45 pm after I called the front desk but the customers kept carrying on. We had a very bad first night.
Estela
Reviewed December 5, 2022Reviewed December 5, 2022
Nice ,beautiful ,clean hotel very hospitable and efficient staffs especially Angelo at the front desk ....the food and beverage staffs are helpful and they have good and sumptuous international breakfast buffet ... Easy access to Internet ...thank you guys see you again !
Nice ,beautiful ,clean hotel very hospitable and efficient staffs especially Angelo at the front desk ....the food and beverage staffs are helpful and they have good and sumptuous international breakfast buffet ... Easy access to Internet ...thank you guys see you again !
kyren
Reviewed September 23, 2016Reviewed September 23, 2016
Location of the hotel is just a walking distance to the Hundred Islands wharf area. The breakfast is good. The staff are friendly, polite and helpful. Pillows are huge and bed is comfortable. The only problem we encountered was that the hot water was so hard to control the heat. There were tiny ants on top of the table. They have a “no stain” policy on their bedsheet, pillow, towel, or you’ll be charged with a fine. Spa massage was good. Rose gave us an excellent massage.
Location of the hotel is just a walking distance to the Hundred Islands wharf area. The breakfast is good. The staff are friendly, polite and helpful. Pillows are huge and bed is comfortable. The only problem we encountered was that the hot water was so hard to control the heat. There were tiny ants on top of the table. They have a “no stain” policy on their bedsheet, pillow, towel, or you’ll be charged with a fine. Spa massage was good. Rose gave us an excellent massage.
Priscilla
Reviewed September 14, 2026Reviewed September 14, 2026
Clean room, spacious. All staff were helpful, courteous, they go beyond to help you. Shops and restaurants nearby. Easy grab pickup. Accessible to Marcos highway and Naguillian highway. Recommend to my friends
Clean room, spacious. All staff were helpful, courteous, they go beyond to help you. Shops and restaurants nearby. Easy grab pickup. Accessible to Marcos highway and Naguillian highway. Recommend to my friends
Domingo
Reviewed November 8, 2026Reviewed November 8, 2026
In all the times that I have been going to Baguio, the Newtown Plaza Hotel by far is the perfect hotel for me. Friendly and efficient staff, quick check in and check out service, nice and very comfortable rooms, magnificent view and ambiance of the City of Pines, what more could I ask for!
In all the times that I have been going to Baguio, the Newtown Plaza Hotel by far is the perfect hotel for me. Friendly and efficient staff, quick check in and check out service, nice and very comfortable rooms, magnificent view and ambiance of the City of Pines, what more could I ask for!
Place is very nice and elegant. Good customer service. Except for the toilet tank that doesn't fill up water . We checked in late . We didn’t call for a service because it’s already late. We just used the bidet to fill up the water tank. Which is they should have checked it first.
Place is very nice and elegant. Good customer service. Except for the toilet tank that doesn't fill up water . We checked in late . We didn’t call for a service because it’s already late. We just used the bidet to fill up the water tank. Which is they should have checked it first.
Anonymous traveler
Reviewed February 16, 2018Reviewed February 16, 2018