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"Muy buena experiencia. La comida deliciosa y variada ( con cortes de carne finos y algunas comidas con opciones de langosta). Las visitas a parques excelentes. Solo por decir algunos detalles, los procesos de check in y check out son algo lentos. Además de q el servicio de transporte también tarda alrededor de 45 min después de lo programado para salir del complejo. Por eso te piden q lo tomes 4 hrs antes de tu vuelo."

"We did not sit by the pool. The buildings and lay out were somewhat odd and oversized. The room was great. We went north a ways to enjoy the beach, as there was too much weed on the beach and in the water to enjoy the beach by the resort. The other Westin location where we had the presentation was much nicer. Our concierge was very helpful and knowledgeable."

"It’s was fun not satisfied with food and drinks"

"That can definitely work on the food, adult beverages selection was great, staff were friendly, very clean. "

"Me gustó la comida"

"The staff and cleanliness of the establishment was great. The breakfast buffet was the best and had good variety. Lunch and dinner was not good."

"Excellent use of money during vacation and kids friendly place"

"Un súper hotel"

"Poor beach but wonderful hotel "

"Petit hôtel mais propre, nourriture bien le personnel bien spécialement Vanilli le serveur au buffet. Le déjeuner bien. "

"The sexy pool area very fun with all the activities and games. Diego at the swim up bar kept us very happy making the drinks amazing. The playmakers kept it fun. All the amenities provided you don’t need to leave the resort to have a good time."

"Beautiful grounds and lots of wildlife. Food at the buffets was hit and miss. Steakhouse restaurant was great! Some staff were very polite and helpful, and some seemed like the guests just being there was a burden. Sargassum had made its way past the barrier a couple days into our stay, but the staff worked hard for a few days to get the beach area cleaned."

"⸻ Our stay at Hotel Kukulkan was absolutely perfect from start to finish. Everything exceeded expectations, from the beautiful property to the overall atmosphere. What I loved the most were the parties, they were so much fun and really made the experience unforgettable. The shuttle service to other RIU hotels for parties was a huge plus, making it easy to explore and enjoy different vibes without any hassle. Another thing that stood out was how convenient everything was when it came to...

"My experience at Hard Rock Casino was truly disappointing. From the moment we checked in, the service fell far below expectations. The staff member who assisted us, Jocelyn, was extremely rude and unprofessional. Her attitude toward both me and my daughter was unacceptable, lacking basic courtesy and respect. There was no proper tone, no willingness to help, and certainly no level of service that reflects the standard a brand like Hard Rock should represent. Instead of feeling welcomed, we felt...

"Actividades dedicadas a los niños en donde los adultos también pueden divertirse. La alberca de la habitación no la usamos porque es muy fría el agua."

"The room definitely smelled like mold, we pad for breakfast included but were told that we didn’t when we got there so we starved every morning. Finding food around was also hard bc it’s all resort food. Amenities ok "

"Well, when you book your trip don't listen to Delta airlines because they told me that my passport card was good enough for the flights going and coming. Wrong! Your passport card is only good for driving over the Mexican border or going into Mexico off of a Cruise Ship; or perhaps swimming across the Rio Grande but not flying over their sky. Anyhow, it took six-ten Delta employees to come to that conclusion. Our driver drove us back home to get my passport. On the way back to the airport I...

"The resort credit and the beach access has been falsely advertised. This resort is not beach facing, you have to take a shuttle to a beach club to access the beach. We booked this resort over another because we were going to get $200 as a resort credit. The resort credit was given in the increments of $20, $10, which means you have to spent USD $100+ to actually take advantage. The staff was ok, you don’t always get the best service. The service was better at the resort than the beach club. "

"Hard Rock all-inclusive resorts are lively, high-energy destinations designed for travelers who want everything in one place—food, drinks, entertainment, and activities. The atmosphere leans more toward fun and social rather than quiet and secluded"

"Majestic Elegance was amazing!! We got married there, and the staff on all fronts went to great lengths to make sure that our stay was excellent!! The restaurant choices, drinks, and ALL amenities were great!! Our rooftop, plunge pool room was spacious and amazing. The club benefits are top tier!! I’d def recommend this property for couples, weddings or families."