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"Clean rooms Staff is very polite Perfect "

"The hotel was clean and the staff were very friendly. There were a variety of pools to use, including a heated pool. There were many places to sit on the beach or by the pool. Food at the restaurant was very good. "

"Lunch lines can be a little crazy if you want to eat by the pool and there are not a lot of choices. The hotel is perfect for families. Not much nightlife and there isn’t an outdoor bar to get drinks at after dinner. The hotel was clean and the staff was friendly! "

"The worst r"

"Food is not great compared to other hotels we've stayed at. Late night menu is terrible. No room service. Property seems very old. Elevators stopped working the day we were checking out and had to carry a large suitcase down 6 flights of stairs."

"Great atmosphere! Non stop entertainment for kids and adults. Great views. Beach not swimmable but 15 min walk u get to a swimmable beach. Great stay overall! "

"This place completely ruined every other trip for me… in the best (and worst) way possible. I genuinely grieve leaving it. Nothing compares. The food? Unreal—every single bite was perfect. The staff? Beyond exceptional—so attentive, so warm, truly over the top in the best way. And the aesthetic and atmosphere? Absolutely stunning… it felt like a dream the entire time. I loved everything about this place and this trip. If I could relive it over and over again, I would without hesitation."

"Great resort. So many amenities. Food was delicious. Pool was great. Kids water park was great. Room was comfortable and clean "

"Really excellent service- great place and friendly staff"

"All are good. "

"It was the worst vacation experience I’ve ever had. I paid premium prices, and the rooms were ugly. The service was terrible. There was nothing premium about it. The only thing here are swingers who really enjoy themselves and give the resort high ratings. It’s even below zero for me because I don’t care about the other stuff happening. If the resort had been nice, had good service, had good food, and had a lot of activities, it might have been okay. But it wasn’t. "

"Good drink selection, friendly staff, hotel just overall outdated "

"Room cleanliness and condition were exceptional. Restaurant quality and service was amazing. Breakfast and lunch buffet not my favorite, but better if you go early, food goes fast. Favorite area was the adult only pool area. Loved being connected to Xcaret Park, easy walk. The lush natural habitat and animals was what brought us to this resort, away from concrete Cancun. "

"Me quitaron 3 horas enganchandome en la compra de una promosion de su aplicacion de mas de 120 mil"

"The hotel is okay if you’re just looking for a place to sleep and not spend much time there. However, the staff lacks attention and customer service could definitely be improved. It’s fine for a short stay, but don’t expect a very welcoming or attentive experience."

"Really friendly and helpful staff Variety of food every night Would 100% recommend if you are looking for a more relaxed and chill hotel "

"Staffing at the beach club were extremely inappropriate and harassing us after the wind blew over hookah and burnt their towel. He followed us out of the beach club, harassed us, tried to lie and said it happened twice then followed us back to the hotel. Completely unprofessional and i will Never stay here again. We spent over $400 at the beach club and this is how we were treated."

"I can't find one bad thought about this place. Everyone was friendly/respectful. Owe are currently planning another stay here in September "

"great resort good food and late night activities "

"A great hotel with great staff! Food at the buffets was delicious with a good variety. The staff also make the Majestic Elegance an amazing hotel to stay at. Special thanks to the animation team for the fun, entertaining events that they work so hard on putting together. Krystel from guest services looked after us during our stay with check ins every day to see if we needed anything and provided us the list of events for the day. Pao and Mana from the animation team taught us some Spanish and...