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"The resort was beautiful and the main pool had the perfect view!"

"I stayed for five days with my husband. The hotel has a wonderful view of its beautiful beach and access to all places is very easy. This is the third time I've stayed at this hotel and I would do it again because it's nice hotel"

"Was really good overall the food was kinda mid but staff was nice nd all"

"The AVA resort is amazing! The concierge is above and beyond on following up and delivering top notch assistance and expertise on all fields. Would 100% recommend this place."

"ZERO instruction on getting to room. No welcoming, help with luggage, or any kind of complementary service. Spent an hour walking around because our building didn't exist on the map. Staff didn't seem to care about assisting us, and manager threatened to kick us out for voicing our concerns. In order to get any service at the room required 3+ calls to front desk. Staff was not happy or helpful, had to seat myself at restaurants most of the time and go out of my way to get cutlery or...

"This hotel met all the expectations. Our family typically stay at the Riu but we decided to try something new. We were very impressed with their food, service, and ease when scheduling an event. We celebrated my aunts 50th bday and Viri was easy to work with. She had everything ready for us and they assigned 3 of the best waiters to help deliver a great experience. We were a group of 25 and when I say everyone was happy just shows what a great resort this was."

"El mejor servicio"

"Es precioso el hotel, pero no es correcto que se anuncie como un All Inclusive y que, al momento de hacer la reserva de algunos restaurantes, te informen que se cobran aparte. Se siente como algo tramposo, deshonesto "

"This resort is the one & only resort I’ve reviewed on here just because I feel like it deserves the hype! Staff was always so wonderful, kind, & helpful. The whole resort is STUNNING & so clean. We did the Elite club which was worth it to us for the private pool & cabana. The drinks were TOP NOTCH. By far the best inclusive resort I’ve been to!"

"Hace falta más variedad en comidas y las bebidas son de baja calidad "

"Need some remodeling "

"The food, the staff and the cleanliness of the hotel was amazing !"

"Every room has a beach view. Multiple pools including one adults only. I loved the restaurants. I would go back again"

"The hotel staff were very helpful, the property was and rooms were very clean and the food was plentiful and excellent. The only downside was the beach, it was small and lots of boat traffic. Would definitely recommend this resort for families and large groups."

"Work was great. The drinks were fine. Good burger was good. The kids had a good time. One complaint is the stores prices or merchandise is outrageous. $80 for a stuffed animal is a crazy ask for. They would make so much more money if they charged $20-$30 I would’ve bought four or five of those things."

"Everything was perfect and clean. Very kind, & kid friendly. "

"The staff was amazing! Beautiful property stayed here with my family"

"Amazing service and fine. Upscale restaurants. I didn’t want to leave. "

"Primera vez en Cancún y fue por mucho una experiencia gratificante. Todo el personal del Hyatt vivid grand island fueron muy atentos y muy cordiales. Una mención especial a Joss (José García) quien me asistió desde el primer día en el buffet, Eduardo en Dalia nos atendió de una manera increíble. El somelier Pablo nos dio un excelente taller donde pude probar 2 excelentes vinos de México. Todas las instalaciones muy modernas, sin duda está en mis planes volver. Una semana no fue suficiente....

"We had an amazing experience at this resort. From the very moment you walk in, you feel welcomed. Everyone was so friendly, energetic and helpful! We stayed in the xhale ocean front view and it was stunning. The room was very clean, the fridge was stocked and late night service was always available. The restaurants were very delicious, my favorite was the Italian and Mexican restaurant. The rooftop pool was always filled with amazing energy and then we would go to the xhale rooftop pool where...