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"The Riu is a beautiful property and very well maintained. The staff are exceptional! I really feel that they need to work on their food. It is unfortunately the only thing I have to complain about. I recently was in Jamaica at a Riu and the food their was the same I was hoping that it would be different in Mexico but sadly it was the same. I felt the only decent restaurant was the Italian one in both locations. I hope that they can step it up to become 5 star in my opinion."

"Me encantó el lugar y la atención calidad del personal, por eso tienen las 5 estrellas. Excelente"

"Me gustó la comida, gran variedad, y lo que no me gustó fue que en el gym se nos hiba la luz diario durante nuestra estancia por la mañana, y aparte no funcionan algunos aparatos. Y en la cocina fallaban los platos se terminaban, pero el personal muy bien"

"Excelente destino las instalaciones estan increíbles y la comida y bebida 10/10"

"Excelente hotel vale la pena cada centavo!!!, comida deliciosa y el personal super atento. Lo único que falla es que para entrar a las albercas de niños o áreas de niños no hay rampas!!!! Entonces como esperan que pasemos con carriolas y algo molesto a tomar en cuenta es que es muy revoltoso el llegar a cada lugar del hotel y todo está lejos tienes que tomar como 2 o 3 elevadores pero en general yo si regresaba"

"So far, this has been the most underwhelming vacation our family has ever experienced. While the resort boasts lovely rooms and great front-line staff, it completely falls short of the premium experience it promises. In luxury travel, the tiny details matter. While this property has the foundation to be truly exceptional, it is simply not run that way. For comparison, our family recently stayed at the Conrad Orlando, an experience that far exceeded this resort in every possible category from...

"Poor: #1: the nice pool and cabanas are ONLY for exclusive memberships, an upgrade required for 700 mxn per person per day! So not what was advertised. #2: no balcony. Room is nice but the ONLY resort on the entire beach without balconies. Who knew you need to include this standard item in your search criteria! #3: no hammocks #4: very poor wifi; only 1 bar INSIDE the room and on the resort #4: no guacamole except on Mexican night (Friday) Nice: #1: beach was gorgeous #2: resort was...

"Good overall experience, but specialty dining reservations need major improvement Overall, we had a good experience. Our room in the newest building was spacious, with a great view of the pool and partial ocean. However, the A/C made a loud noise during its first 20 seconds, which woke up my family at night. The buffet food was decent but average, though the weekend morning menudo and birria were surprisingly good for an all-inclusive in Nuevo Vallarta. Specialty restaurants were acceptable...

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"Service"

"The hotel itself is beautiful, room was super clean surrounded by nature, staff is extremely friendly and helpful"

"Gorgeous smaller, boutique hotel. Beautiful cool rooftop pool, lovely beach walks, plenty of lounge chairs and umbrellas, the breakfasts at downstairs Lia were amazing, fresh, so delicious, overall food was very good! Poolside service great, staff lovely, assistance immediately with any request. We will be back in Whale season! The favorite place so far in Nayarit!"

"Muy limpio y bien mantenimiento"

"Las habitaciones, vistas, el spa y restaurantes te roban el aliento."

"Be aware the resort is good drive from Puerto Vallarta. The resort is definitely more for relaxation. At least for our family, everything opens late but that’s not a big deal if you don’t wake up early. Overall, the resort is beautiful, maintained and clean throughout. We would definitely return."