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"Valet was rude, we stood there and waited for someone to help us. Then in check-in the guy told us they didn’t have to do the Expedia rewards and he was basically doing us favour, was a very odd thing to say. Then we got to room and there was old food in the fridge and bathroom had toothpaste all over it."

"Had a great night, great location, big room for two sets of luggage to sprawl. Loved it"

"Loved the convenient location, the room had great beddings and towels. Bathroom was spacious and shower had good pressure. A lovely stay."

"We stayed at 111. If the bathroom exhaust is not on, the room smells like toilet...it's not pleasant. But the overall experience was amazing, the view, food, staff and facilities."

"I got the parking right this time and did not have the long walk from the car parks to the hotel that I had the last time. The Receptionist was very welcoming and interested in us. The room seemed larger than when we stayed a week ago and the space was marvellous, with a great view to the NZ Convention Centre, TVNZ and down to the water. Access to evening eating options is difficult with visitors under the age of 20 on a Monday."

"Great location and staff were super helpful thanks you 😊"

"Great hotel. Staff are super helpful and were great at helping sort a last minute booking"

"It was ok, close to QUEENSTOWN central and the airport"

"The room was really good value for money. Perfect for a short central stay. Shops, restaurants and the stadium all within walking distance. Bed was comfortable, room quiet and warm. Breakfast was nice too. Will definitely stay again"

"excellent"

"Spa/pool was unavailable after few days during our stay. Expedia perks mentioned in the itenerary was not given/available in the room. There should be a communication between Expedia and the hotel, e.g. perks for Expedia member such as beverage for 2."

"The hotel was great, staff was friendly and helpful. Location was nice, convenient to CBD. It was clean and the room/apartment was a good size for two. Kitchen was stocked, utensils, pots and pans, washer, dryer. Overall a great experience."

"Thin walls felt crowded"

"Loved the room size even as a studio it was spacious. Loved the view. Comfortable bed and linens. Shame about the lack of cutlery in the room. 1 tea spoon. At least put 2,for a double room and a knife. there’s no facilities ( no bar or cafe on the property) the market doesn’t have cutlery or plate - if you wanted to do any cheese board or a pot of yoghurt or anything you could not find a utensil. The guy at reception we named the yes man and the lady that did mornings the no lady. We stayed...

"Pretty tired and probably doesn’t reflect the star rating it has, one spa pool way too hot (42deg) and the other way too cold (34 deg) the guy took the temp while we were there but considering they’re one of the main features not ideal. Pool was lovely and very warm easy to swim in in winter. Rooms definitely need an upgrade"

"Great location. Great breakfast. Friendly staff"

"New Hotel!!! Exceptionally clean, the staff are so helpful and so kind all throughout it was such a pleasure! They have beautiful spacious rooms and lobbies, the bar and restaurants are beautiful and i couldn’t recommend this place enough, seriously"

"beds not comfortable, with the room service sometimes just forgetting to give us our complementary stuff, and no exhaust fans or anything in the bathroom to circulate air, the food options are small and limited"

"Spur of the moment booking. Absolutely made the best choice! Location is a short and fairly easy walk to town. Slight hill but nothing too major. Check in was amazing, we were so well looked after by the lovely lady at reception, top notch service. Room was huge! Had every heating amenity you could think of! Beautiful view from the room. They have a spa that overlooks the lake and Remarkables that you can book at the front desk, ask for extra towels. Only slight downsides, sink in bathroom...