Family Hotels in North West from AED 245

"The room shown on the app isn’t what we get, literally a downgrade. The noise was unbearable slept at 2pm because guests had a party (more than 10pm), reception refused to deal with it. The staff train in the gym area while guest use the pool or have to go change for the spa. Those guys would stop and stare . Never going back to that place. "

"Excellent facilities in close proximity"

"⭐⭐⭐⭐⭐ An Unforgettable Honeymoon – Made Exceptional by Sherly Our honeymoon at The Palace of the Lost City was extraordinary, but what truly made it unforgettable was the incredible care and dedication of one staff member: Sherly. From the moment we arrived she went far beyond what we expected. Knowing it was our honeymoon, she had our room beautifully prepared with romantic touches like rose petals and wine which made our stay feel incredibly special. Before travelling, I had mentioned a very personal hope – that I might somehow reconnect with my nanny who cared for me when I lived here as a small child over 30 years ago. It felt like an impossible dream, yet Sherly quietly made it happen. She found her and arranged for us to meet, creating one of the most emotional and meaningful moments of my life. Sherly continued to exceed expectations throughout our stay. When our hot air balloon trip was cancelled due to wind, she personally helped arrange the refund. When we realised we had accidentally booked our airport transfer for the wrong day, she immediately organised a new one and made sure we reached the airport in time. Her warmth, kindness and calm professionalism made us feel completely looked after. The Palace itself is magnificent, but staff like Sherly elevate the experience from wonderful to unforgettable. She is an outstanding ambassador for the hotel and truly deserves recognition. We cannot wait to return!"

"The pools were great and the staff were all very friendly. The room was nice and tidy and the bed was comfortable. One minor issue was dealt with very quickly "

"Was clean and spotless "

"Stay was nice and this hotel in middle of everything "

"Our visit was excellent. Rooms are nice. Dinner and breakfast good. Walk with the lions once in a life time experience."

"We loved our stay and would happily return. The atmosphere of the lodge was exactly what we needed, calm, personal and spacious, with a real sense of care and thoughtfulness throughout. It felt special without being overstated, and incredibly restful."

"It was exceptional and we enjoyed the stay very much "