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"While we were only there for one night it was a treat to be able to have gotten one of the few rooms within the castle itself. The staff were very attentive and helpful. The food was delicious and they were very accommodating to my husband's dietary limitations. The only thing they forgot was having my bear knight and chocolates ready in my room but that's just a minor thing and I did ask for it just the day before so not a big deal once I asked."

"Very clean and well appointed hotel. Staff were very helpful especially ‘Ovi’ at breakfast."

"5th floor club room with river view was great; complimentary drinks vouchers on arrival were nice touch. Hotel was overall ok but decor in lobby bar and restaurant are was all a bit bland, could do with a redesign and some comfy seating areas? Decent location just a short walk from some great pubs bars and restaurants! Breakfast buffet was ok but nothing exciting."

"Very comfortable room. Staff extremely helpful and friendly. Do NOT follow satnav to find hotel. Take exit directly from A1."

"Quick check in, great location"

"Great space. Kind of loud from the street and people coming in and out of the stairs."

"Great Hotel"

"Very friendly helpful staff clean sheets and towels"

"The room was relatively clean. Few spots in the bathroom with toothpaste on it. Bed was a bit too soft for our liking. When someone moved the whole bed moved. Though despite the noise on the street, you couldn’t hear it in the room. The staff were friendly. Breakfast was good, lots of options."

"Very good experience. Check in was straight forward and quick. Stayed in a Junior Suite which absolutely loved. No complaints at all. We will be back again."

"staff were very good helpful and courteous, breakfast excellence served with a smile, one family room was a bit small but we managed"

"Stayed in room 103, lovely room nice and clean and well serviced, but noisy. Very noisy above the bar, had a private party on Saturday night until midnight, I could feel the bass no sleep I don't think the room should be let under the circumstances, anywhere on the first floor, also 103 is by the lift and exit door, so people walking and talking past the door all night, so my advice is if you'd like a peaceful night's sleep then avoid this room, a shame as I've stayed here before on the 2nd...

"None"

"Clean room good breakfast Room had no window to look out of only sky light. Shower only, broken shower holder so had to hold with one hand while showering. No extractor fan in toilet and no window tried to change room but non available glad it was only 2 nights"

"Only stayed for one night but was really nice. Very clean and easy location"

"Great hotel and staff above and beyond, enjoyed sunbathing in pool area during the heat wave sauna steam room cold dip aswell very soothing tea tray on room no biscuits 🥲 will definitely be back and bring own hobnobs, 10 % of bill so charge to room because you can only use once restaurant expensive great bluebell pub £5 in taxi and drinks much cheaper Wetherspoon blue bell will beer garden very friendly staff stay open late for World Cup then bar staff droped us of at hotel early hours ❤️"

"Nice hotel"

"It was so unique and everything felt special"