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"​I am writing to formally lodge a complaint regarding our stay from May 15th to 17th, 2026. What was meant to be a relaxing family retreat resulted in severe distress, unacceptable hygiene failures, and unexpected financial costs. ​Upon a late check-in on Friday, our room was infested with moths and insects crawling on the carpet. The reception staff were incredibly helpful and professional, doing their absolute best to reassign us to the 7th floor. Disappointingly, this second room suffered...

"Great location but little noisy during the night."

"Nice looking hotel. Rooms really nice , bed comfortable, nice bathroom with good shower pressure. Decent wifi speeds. Full English breakfast, loads of choice, we'll presented. Would recommend if you're playing at Dusk till Dawn poker club, 15 min drive away. Loads of parking"

"Would stay again"

"Noisy, no good noise separation between Hotel rooms, my room had a door leading to another room and it was not locked as I would have expected."

"Clean, affordable and very close to everything you need"

"Great hotel! Great room and service. Super close to the city center"

"Superb gaff , friendly staff and great location . Discounted parking for £14 across road"

"Expected a little more from Hilton given the price. Room was clean and tidy but very basic. Leisure facilities were great"

"This hotel is awesome! Set in a great location. Everywhere was so clean. The room was perfect for a one night stay, with the amenities you require, all catered for. There is even a room adjacent to the lifts, for microwave or bottle warming. They really have thought of everything. Being required to tag in to gain access does give you a peace of mind that only guests may enter. In the morning for breakfast, you can not loan. A great selection of everything required for a long day of walking...

"Stayed here many times, but my god , please consider installing air con for the warmer months and also a fridge in the rooms would be a great idea. Breakfast was good as always, a pint was a little bit pricey compared to nearby pubs, but all in all , it’s a great location and a nice hotel."

"Lovely property, nice rooms and good facilities for kids. Swimming pool, games room and outside tennis and football court. Good selection of food in the restaurants and at breakfast."

"The hotel is well placed for visiting Nottingham and with good parking facilities close by. There are also some decent pubs near by to eat at and in walking distance a range of eateries, etc. The room that I stayed at was clean but small, but as a single traveller adequate. The shower worked well and the bed was comfortable. There was plenty of tea, coffee and biscuits and the tv was adequate. The staff were all helpful, friendly and efficient. The breakfast had a decent range of options...

"Plenty of parking, room nice and quiet. Mattresses were comfy but the single beds felt very narrow also the legs of the bed were angled out and because of the dark colour too, a few stubbed painful toes! Food was a bit on the pricey side £8 for a portion of sweet potato fries! Breakfast was nice, enough choice. And the shower was nice and powerful. "

"So much better than I expected. The bar area, restaurant and huddle areas were all so beautifully done and the food and drink lprices were very reasonable. Plenty of electric car charging available. All staff we encountered were helpful, polite and friendly. Rooms very comfortable and modern. Will definitely book again next time we stay in Loughborough."

"Very friendly staff, good room & quiet."

"My only problem is the check in process, staff wasn’t professional, wasn’t friendly at the beginning but force a smile later on, not looking at guest when speaking to them , no greeting from staff to guests, no explaining the arrangements for breakfast. Been to many different hotel around the world, this is the worse."

"I booked a twin room but it was made up as a double so had to get this changed. Requested a walk in shower but got a shower room with glass walls! Staying with my 90 year old mother so was not happy with this. Hotel looked lovely from outside but inside decor was very bland and boring. Gardens had not been yended to and grass not cut. Having informed the hotel i was staying with my 90 yo mother and requested a downstairs room they put us at the far end of the hotel so we to walk a ling way....