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"The staff were very friendly and accomodating. The fridge broke on day two and our food was spoiled but fridge was replaced. The TV remote controls did not work. There was coffee but no milk. Not enough hangers for clothes enough for a week’s stay. The room did not have lake views as we requested on booking."

"Helpful and approachable staff, 24/7 service. The great mix of cultures amongst the staff, working there. Nothing was too hard when it came to enquiries."

"Our last nights in Queenstown were enhanced with the awesome room which included laundry in the room. Bathroom had heated towel bar. We were able to wash all our cloths before leaving for home which was a big convivence not having to perform that choir after the trip."

"Parking was bit difficult..if it is specific to room I think it will be more easier.."

"Wonderful accommodation with excellent customer service. Location is great as well close to the airport and the Frankton centre"

"Good location, good free breakfast Undergoing major remodel but staff worked around it. Bar menu needs the be revamped , poor selection!"

"Breakfast was nice the room was clean the air conditioning was awesome. And the staff were very helpful as well "

"Amazing view of the lake. It’s a bit of a commute to get to the town from here. The water taxi was good."

"Had a wonderful stay in spite of the hotel redevelopment. The complimentary buffet behind reception was a great touch. Our Lakeview balcony room in the old hotel was very large and comfortable, as well as beautifully renovated."

"簡単に言えば「文句はないものの高い」というところか。 街の中心地に徒歩数分で行けるので便利な立地だが、その分割高。ただ、クイーンズタウン全般にNZの他の都市と比べても割高感があるので仕方ないのかもしれない。設備は4星ホテルとしては全く問題ない。古い建物だがメンテナンスは良くされていた印象。スタッフの方も皆さん感じが良かった。"

"Good stay, thanks!"

"とにかく場所が便利 部屋も広くて清潔で良かったです。"

"Helpful staff, close to airport and some shops. Made a great location for a layover."

"Parking easy"

"Great room for 1-2 days. Warm and friendly atmosphere. Great use of space in smallish room. Fully digitalised with its own app. Only lacked a wardrobe area to unpack. Common rooms available to relax in. "

"Parking in the evening was an issue, as some parking spots were full due to non-hotel patrons dining at the on-site restaurant. Rooms with glass doors face the parking area, with no privacy, and the car headlights shine directly into some of the rooms. I requested a different room, and the hotel management was able to accommodate my request."

"NA"

"All was good"

"Highly recommended hotel in Queenstown. Hotel is fairly new and the service is also excellent. "