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"Room was super cute and very clean. Enjoyed the fire pit too. A little out of the main town do it was quiet and peaceful."

"The manager was very helpful at first. Then when we found the toilet in our room running constantly and not able to be flushed, he became almost completely unhelpful. He acknowledged that he knew about the toilet but there was nothing he could do. Finally, when pressed he said there was one other room that he could give us with 2 queen beds. The room was okay but smelled very stale, musty and old. The carpets were nasty. The hot tubs outside were not hot. When we went to check out the...

"Very good for family, good breakfast but no markers on the food items, had to ask if items contain dairy, meat, eggs etc, Clean rooms, good amenities, we missed microwave for kids milk as the cafeteria was very far away, very scenic surrounded by tall mountains, close to all good eating places and hot springs. Parking was tight and limited, Overall recommended stay."

"One hot tub, of two was working. The room, while clean, needed some updating. Window treatments were not properly working. The television was not working. Hair dryer was not working. Cleaning staff were very helpful, when asked for extra soaps, towels, and coffees. The setting is idylic and picturesque."

"Great place to stay, welcoming"

"The area is beautiful and Ouray Riverside Resort fits right in!! Comfy beautiful and very nice people!!"

"LOVED my room! Place has a spa feel to it. Everyone was so helpful and they have many amenities! I regret not getting a massage but it was a quick stay! Planning on coming back soon!"

"Everything was great!"

"The person at check-in was too busy looking at their phone to acknowledge us. We finally had to ask if we needed to call the number listed on the back of the computer for help. Then gave us a hard time about checking in early when it was already 3:00, not crowded, and rooms available. Also asked if there were places to sit outside and he said no when both floors have chairs outside to look at the sights. Also outside needs some attention with dead plants or overgrown plants. He was not...

"Good location. Within walking distance to everything."

"Beautiful hotel with great ambiance. Owner was wonderfully helpful and informative. Quiet comfortable bed and room"

"This property's management is obviously more concerned about making a buck that providing any sort of customer service. Due to a wildfire in the area, I called the day of our check-in to request a cancellation or rebook to a different date. The highway leading into Ouray was closed and law enforcement was urging people to stay away. I was told that as I booked through Expedia it was impossible to change the reservation and that they had a clear policy of no refund less than 14 days out. I...

"This place was everything we possibly could have wanted!"

"This was such a beautiful, historic property and the location is perfect. Walking distance to everything in Ouray!"

"Such an adorable place to stay. We loved it, no complaints!"

"This is our second year staying here and we'll definitely be back again! We've been to Ouray 5 times and this is our favorite place to stay. Having a full kitchen and utensils is the best. Steve and Nova take wonderful care of the property and are always ready to assist if needed though we didnt need anything. It's so thoughtful that they provide a welcome basket and towels for the hot springs. I love having our own space AND our own deck to hang out and enjoy the view."

"Amazing customer service, wonderful attention to detail, historical charm, and loved the spa and restaurant! The treats in the room are a nice touch. Great location "

"A fine room with tasteful western decor and good views of the surrounding landscape. Simple instructions for checking in without a front desk and a quick response to my comments. Highly recommended."

"I liked the style of the house and the decorations. I loved the concept of eating breakfast at the dinner table with other guests. My only complaint was that we did not know how to get tv stations on our nice TV. The instructions on the tv were not helpful. It was the inn keeper’s day off. We were given instructions on how to contact her if there were any problems, which we decided not to do. "