Resorts & Hotels with Spas in Puerto Rico from AED 544

"The good: great location with restaurants on site. Good TV channel lineup. Good AC. The bad: the room was poorly maintained. TV remote did not work. There was a ceiling fan with no way to turn off. The "closet" looked like it was built by a bad handyman. The lights over the sink were broken. The cheap plastic toothbrush holder was broken. The wall behind the beds was badly patched with paint dripped on the headboard. The window was filthy. The steps at the hotel entrance were broken. "

"This was one of the worst rooms I have ever stayed in my life! Poorly cleaned, hard bed, glat pillows, damaged light shades, dirty walls, stained towels, stained carpet, and old dried blood on curtains. I was highly disappointed and even more angry for the price I had to pay. I feel totally screwed bc this was the only place I found due to my flight out of San Juan getting canceled bc of bad weather in the states. I would never recommend this place to anyone! "

"We had exceptional service in the pool area bar and Papaya Fernando and Pedro were absolutely fantastic, the first night there though we had a waiter ignore us for about 20 minutes after we sat down to have dinner and a cocktail finally my husband got up and went to the bartender and asked for drinks, then we finally ordered food, my husbands cheeseburger came out and he was finished eating and we were still waiting for my small pizza, we had to ask about the food and if they ordered it for me, I was going to sign up for the Marriott rewards program but this made me think about it and decided not to, we spoke to the manager and they were very kind we are not sure if we will go back"

"Impressive lobby and pool area. The ocean/beach area is run down and could be nice if they would rake it and spend an hour a day working on cleaning up the sand. The cement around the pool is chipping and hurts to walk on. An awesome free breakfast. We ate lunch 3 times from the pool bar and had dinner 4 times in the lobby. All meals were excellent. Room was big, but slightly dated (didn't bother us). We heard no noise of other rooms. We went mainly for a nice beach and nice pools. I would go back. Good for kids and very nice to have good food at the hotel for dinner. "

"Adequate room. Fabulous ocean view and nice balcony. Nice pool and beach area."

"No one to greet us on arrival, not that big of a deal but was a red herring of what was to come. Staff made an error in placing a hold on our card on arrival and so we kept having daily unexplained charges on our cc including bar and restaurant charges that were not ours. Additionally they put an extra 500$ hold on our card again even after speaking with management. Needless to say it wasn’t a relaxing stay wondering if we were going to end up paying a huge bill that wasn’t ours. Staff was rude while dealing with this situation. Also, for the price the beds and pillows were not comfortable. Power went out one night and then internet as well which is a bummer when we were watching a movie. Staff in general seemed uninterested in helping guests. They must pay terribly which is sad for what they are charging guests. "

"Everything was top notch "

"Rooms were very dated for the price we paid. Rooms were also not very clean. My son found someone’s fake fingernail on the floor next to the bed. Hallways smelled musty but very cool compared to the inside of our room which had trouble keeping cool. Pools are very nice and restaurants are good. Time and energy have gone into keeping the grounds wonderful and picturesque, BUT the rooms were a huge disappointment. It "

"Poolside seating was in disrepair. Poolside lounge chairs need to be repaired "