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"We stayed in the apartment with family of for. Was very comfortable. Hotel is in a good location."

"Avoid this place at all costs. I rarely write reviews but I have to warn people about this place. When I got there, I drank from the "purified" potable water they put in the rooms - terrible idea. I woke up in the middle of the night in excruciating pain, nauseous, fever, vomiting every 10 minutes. Had an absolutely brutal first 2-3 days because of that food poisoning. The staff was completely unhelpful - I asked their 24/7 digital concierge if they could bring me some water because I couldn't...

"Amamos este hotel, las amenidades son ideales para todas las edades , desde los más pequeños hasta los más grandes. Mi familia la pasó muy bien."

"We had an incredible stay at El Carmen Hotel and I will recommend to my family. First and foremost, the location is absolutely perfect—just steps from Central Park and the Antigua Guatemala Cathedral, making the entire historic center completely walkable."

"Great staff and super helpful. Wonderful stay and will be there next year."

"El hotel muy lindo, limpio el desayuno delicioso"

"The staff are so friendly. They answered my many questions and were more than happy to chat (not sure about their level of English). The only slightly annoying thing was having to be buzzed in each time, as the front gate is always locked, but they were very attentive in coming quickly each time I arrived. Also, it can be kinda noisy in the rooms at night, especially next to the kitchen. But, this is overshadowed by how friendly the staff are, and they have a cute cat, Petunia, who likes to...

"The hotel is very nice and the location is great is very centrally located. The omly thing I wish they had wax fans as it could get hot in the rooms. Other then that is a great hotel."

"Everything was great except the food from the room service, I paid $35 for a sandwich (Q250) which is excessive, better to order food deliver."

"I spent a week at Hotel Casa"

"Excellent hotel! So happy we chose Hotel Genessis for our stay. Its location is convenient, breakfast was great, and staff were super sweet."

"Great breakfast. Helpful staff. Central location. Slept well. Amazing trip!"

"Stunning property"