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"Moon Palace Jamaica is a stunning resort — gorgeous pools, beautiful beach, excellent food and drinks, and warm attentive staff. We had a genuinely great time and would likely go back. That said, a couple of things need to be said honestly. Our arrival was rough. They mixed up our room and we waited over an hour to check in after a long day of travel. For a resort at this price point, that kind of disorganization is a poor way to welcome guests and left us frustrated before we’d even...

"Love the vibe here. Great staff. Attentive. Always activities to do. Food is tasty. "

"I would never recommend this property. It is dated and worn out. The food was terrible and yet somehow everything tasted the same. We couldn’t even try some of the restaurants on property because they were either closed or no reservations available. The 2 hot tubs we saw were filthy and damaged. Snorkeling from the beach was literally the only redeeming quality for this resort. This experience was so bad that I wouldn’t trust any Couples Resort moving forward. If you are looking for a quiet and...

"A wonderful experience. Highly professional and friendly staff, beautiful setting. Truly a traditional, old world, beach hotel with charm and history but not suitable for young children. Breakfast excellent; lunch adequate; dinner disappointing."

"Wonderful place."

"Good"

"Beautiful property, most of the staff are absolutely amazing... but due to the few inconveniences we had we will not be back to this couples.... we will stick with Negril and swept away, hopefully they are still as we remember . Still 5 star but dropped the ball on us this stay. Probably more my luck , then the norm."

"Good"

"The Expedia confirmation of my reservation stated that a deposit had been charged to my card. This turned out to be incorrect, they had just placed a hold on my card. This led to an issue on check-in when I was asked to pay the full price of the stay when I was expecting only to pay the balance. This misleading information from Expedia created an unpleasant first impression at the hotel. The hotel has old facilities, which are reasonably well maintained. The beds were comfortable and the...

"Pull up to the front desk it wasn’t bad but that area could use a little work. The gentleman at the front desk was pretty professional. The property could use a some renovation also. Pool area was clean. Proceed to the room area I must say it was clean smell good and all I could need for a weekend getaway was there. My only problem I had is that I ask for a dueen bed and I think what I get was two double. But I’m not one for complaining so it was all good. I will definitely be going back...

"Our experience was top tier! We love Sandals! "

"Property was amazing, staff amazing, we had Pops as a driver and he’s highly recommended to request he knows so much about Jamaica and it’s almost like a tour driving to and from the airport Only thing I have is only 1 restraint open for dinner, they could rotate the menus or have more specials, same thing every night Besides the food we will be back for sure, so relaxing and beautiful environment!!!! 5 stars!!"

"Breakfast was great I do wish there was more available for the Continental breakfast but still great food. Staff are excellent very safe area"

"The place was great as usual.Very quiet very laid back"

"Very affordable and easily accessible from the main road. Lovely beach access."

"The room was ok. Good light."

"Neil and chase were wonderful butlers "

"My father and I recently returned from a stay at Sandcastles - and I would wholeheartedly recommend the resort to anyone looking for a very friendly, local, and down-to-earth stay! As we first arrived, check-in was quite simple and staff was very friendly and swift to help us learn. Every day&night the resort had great food options either up top at the Silver Sands restaurant, or at the bar near the pool; the Castle Blu, with good drinks and great staff at both locations! The Itadone Variety...

"My trip was a 10/10, the manager was very hospitable, and so was the supervisor. This place is hidden gem, and the grounds, with the three leveled pools, and close proximity to the beach were truly amazing. The staff were amazing, and the restaurant on site was great."

"Still very new so there wasn’t a lot of stuff and we were the only people on the property so the service wasn’t the best in terms of quality. The property was clean but maybe a little unkept because of the lack of traction/traffic. Felt safe "