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"A beautiful hotel set in lovely grounds. The spa was amazing with large indoor and outdoor pools and a well equipped gym. The food was very good with a large number of restaurants to choose between."

"Basic run down old hotel. Damaged walls in hallway, poorly maintained common areas. Old furnishings. Mere basics in room. No usb ports, no Kleenex, face cloths, . Balcony door ascrew. Dead flower pots on back porch. Room Was warm and air circulation comfortable. Noisy train line beside. Absent staff . Front door locked and no attendant so could not leave to get fresh air when awake at 3am with jet lag . Bar looked like a derelict canteen . Hotel eating should have been 2 stars"

"Centrally located. Helpful check in staff. Great views over Croydon from upper floors."

"Bathroom mirror lights not working, two bulbs not working in bedroom chandelier. Both halibut and sea bream overcooked for Saturday meal. Otherwise very good and excellent stay."

"Staff"

"N/a"

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"Reception staff were good , however the room was very cold and the thermostat wasn’t working. Brought a portable heater and blankets. They did manage to mend the thermostat but didn’t offer us an alternative room. The dining room also had a problem with heating but overall it was satisfactory"

"The hotel was modern and clean (the floors could use some help is all). The staff was kind and helpful, esp those in the bar/kitchen. My only gripe was being charged an extra £20 just to get in our room only 2 hours early. We had asked if they could hold our bags and were told no. But, as we were checking out, lol and behold, several people were at the front desk retrieving bags from a locked back room. I don't appreciate being lied to in the name of a few bucks."

"Property was ok. Staff was great."

"In need of an upgrade but ok"

"Friendly and helpful staff Lovely venue and excellent spa and pool facilities"