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"Your response is unacceptable. The Royal Hotel was closed for refurbishment at the time of my booking — a fact that should have been known to Hotels.com before confirming any reservations. It is embarrassing that such a booking was confirmed in the first place, and the stress caused is entirely due to your company’s failure to ensure the property was operational. I will be taking this matter up with my travel insurance provider and expect Hotels.com to review its internal processes to prevent...

"Room is very nice & staff was very kind & helpful."

"Breakfast was excellent. Staff were friendly and efficient.A special mention for Taran and the chef . The Ox tail meal we really enjoyed."

"It was expensive. The cottage had a terrible view. The small double bed blanket wasn't big enough for 2 people."

"The garden room that I booked was just okay a bit disappointed as here is not even a single bottle of water in the room I have forgotten to make provision for water...the breakfast is a bit disappointed compared to the dinner which is delicious 😋"

"They didn’t have our reservation!"

"We had wonderful 4 days in the honeymoon cottage at the end of our South Africa trip. The cottages was perfectly equipped in a way we have never experienced before. Rainer, the very helpful and attentive host, thought about everything you might need during your stay. Despite a power-outage due to a cable theft in the community we still enjoyed the wood fire oven, the barbeque and the rain shower. We also want to mention the beautiful gardens and nice hiking trails, one leads to an impressive...

"rooms are not up to the standard as expected, bathrooms are outside which is inconvenient when in need to use in the night."

"Wonderful property, very convenient location, clean and very well equipped "

"Superb hotel! We love it. An annual visit we would not miss. Highly recommended."

"L'endroit est magnifique, à côté d'une rivière,la nature,les bruits des animaux,la tente est bien mais je pense plutôt en été et printemps,en ce moment c'est l'hiver,du coup on a eu un peu froid mais le séjour s'est tout de même bien déroulé... C'est rudimentaire mais bien équipé, prévoyez des boules quies pour les bruits extérieurs... Il y'a deux piscines ( pas testés), l'une d'eau froide et l'autre d'eau chaude... Pas loin d'une cascade ( 5 minutes à pied) Les sanitaires communs sont très...

"Equipe sensacional! Hotel lindo! O ruim é o banheiro sem uma porta, cortina."

"Very nice hotel and friendly staff. Thank you!"

"We loved this little gem of a property. Definitely cute, cozy, and well-maintained. We booked a very last-minute stay, and they were able to accommodate us. Jane made us an amazing and delicious breakfast. I would definitely stay here again."

"EVERTHING about this place defies description, from the villas, to the 5 Star meals, to the staff…words fall short!"

"Camp in sehr ruhiger Lage am Fluss mit allem was man so benötigt. "