"During the past 3 or 4 years since my previous stay in the hotel, its condition and overall service have deteriorated substantially. When we checked in, several things were not working properly: the AC, TV, some appliances, etc. so that we had to endure the workers who were called in to fix them, For a double occupancy room, only one glass (for drinks) and hand towel had bee provided initially. The quality of food was not up to the mark, and breakfast wasn’t available until 7:30. Overall, not...
"During the past 3 or 4 years since my previous stay in the hotel, its condition and overall service have deteriorated substantially. When we checked in, several things were not working properly: the AC, TV, some appliances, etc. so that we had to endure the workers who were called in to fix them, For a double occupancy room, only one glass (for drinks) and hand towel had bee provided initially. The quality of food was not up to the mark, and breakfast wasn’t available until 7:30. Overall, not...
"Liked the location and the behavior of staff. Room amenities very poor. Remote of the TV not functioning, No list of intercom nos for room service, No hot water facility in the AC room, bathroom window panes unclean and unsafe. Food in the restaurant very poor. Food infection happened after consuming curd which was spoiled. Overall poor experience and hence will not be recommended in these conditions. Very poor and unprofessional way of managing the business."
"Liked the location and the behavior of staff. Room amenities very poor. Remote of the TV not functioning, No list of intercom nos for room service, No hot water facility in the AC room, bathroom window panes unclean and unsafe. Food in the restaurant very poor. Food infection happened after consuming curd which was spoiled. Overall poor experience and hence will not be recommended in these conditions. Very poor and unprofessional way of managing the business."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Very nice upscale property with nice restaurant. Slightly outside busy urban areas. Ample free parking on-site.
Rooms are well maintained and clean.
Staff is courteous.
Breakfast and dinner menu include local and other regional dishes. Nice pastries.
Staff actually made a farewell cake for us.
Restaurant staff was very courteous and attentive.
I didn't use the pool and poolside bar and grill, but looks nice.
I used their banquet service for arranging a family gathering. Staff was very organized...
Very nice upscale property with nice restaurant. Slightly outside busy urban areas. Ample free parking on-site.
Rooms are well maintained and clean.
Staff is courteous.
Breakfast and dinner menu include local and other regional dishes. Nice pastries.
Staff actually made a farewell cake for us.
Restaurant staff was very courteous and attentive.
I didn't use the pool and poolside bar and grill, but looks nice.
I used their banquet service for arranging a family gathering. Staff was very organized...
Stephen
Reviewed October 26, 2026Reviewed October 26, 2026
We stayed for 4 nights in early January and were blown away by the crisp new and luxurious facilities, the cleanliness and attention to detail and the effort of some of the hotel staff, notably Mr. Ebin in the cafe to give personal attention and make the Marriott feel more like a home away from home. I really want to thank all of the staff for such an enjoyable stay.
We stayed for 4 nights in early January and were blown away by the crisp new and luxurious facilities, the cleanliness and attention to detail and the effort of some of the hotel staff, notably Mr. Ebin in the cafe to give personal attention and make the Marriott feel more like a home away from home. I really want to thank all of the staff for such an enjoyable stay.
Glyn
Reviewed January 11, 2016Reviewed January 11, 2016
The staff was absolutely incredible- always kind, helpful and friendly. We came during mansoon season, so it always felt damp, but that is to be expected. The pool was lovely (you can buy a suit if you forgot one) and the food great. The chef was very accommodating and offered to make special gifts for our group. The spa offered wonderful massages at very reasonable prices as well. Overall a fantastic experience.
The staff was absolutely incredible- always kind, helpful and friendly. We came during mansoon season, so it always felt damp, but that is to be expected. The pool was lovely (you can buy a suit if you forgot one) and the food great. The chef was very accommodating and offered to make special gifts for our group. The spa offered wonderful massages at very reasonable prices as well. Overall a fantastic experience.
The most amazing staff and service I have ever seen in thousands of night stayed globally.
The property is new and excellent.
The bar has no alcohol though.
The most amazing staff and service I have ever seen in thousands of night stayed globally.
The property is new and excellent.
The bar has no alcohol though.
Hotel is very nice, service is good only if you ask for it. First day, we had everything complimentary water, towels, toilet paper. Second day, they forgot to give us more water, third day forgot to give us towels, forth day there was no toilet paper,- each time we would call them and they would bring it in 10 minutes- but for a 5 star hotel, you think they would think of these stuff and save you the time and drama
Hotel is very nice, service is good only if you ask for it. First day, we had everything complimentary water, towels, toilet paper. Second day, they forgot to give us more water, third day forgot to give us towels, forth day there was no toilet paper,- each time we would call them and they would bring it in 10 minutes- but for a 5 star hotel, you think they would think of these stuff and save you the time and drama
Would highly recommend this hotel to others, as it is very conveniently located along Marine Drive (and thus near sightseeing, Kerala backwaters cruises and shopping downtown) and offers excellent hospitality services. When we stayed, there were couples, families and business-types and everyone truly enjoyed their stay. In addition, they offer a complimentary daily backwaters cruise, and a full buffet breakfast and dinner (at an additional charge) that includes both local cuisine and...
Would highly recommend this hotel to others, as it is very conveniently located along Marine Drive (and thus near sightseeing, Kerala backwaters cruises and shopping downtown) and offers excellent hospitality services. When we stayed, there were couples, families and business-types and everyone truly enjoyed their stay. In addition, they offer a complimentary daily backwaters cruise, and a full buffet breakfast and dinner (at an additional charge) that includes both local cuisine and...
Jacob
Reviewed February 13, 2017Reviewed February 13, 2017