"This is a hybrid between a Japanese style and western style hotel. You have to take your shoes off to approach the reception and to go up to your room, but then have the conundrum of how to roll your luggage up the ramp to reception (which starts from beyond the shoes off area), could have done without it when I arrived tired after my journey. Staff very friendly and speak English. The room was comfortable and I liked the onsen which I used twice. The breakfast buffet was very good."

"ホテル内のお風呂3箇所を利用できるのが良かった。スタッフの人も親切で周辺マップも用意してあって、それを見ながら観光できて楽しかった"

"친절하고 오래됐지만 깨끗한 호텔입니다 비가 와서 눈치있게 노천탕을 즐기고 정갈한 가이세키 요리도 좋았습니다 송영버스 온천 직행셔틀버스도 잘 이용했습니다 겨울에 또 가고 싶네요"

"住在八樓，房間大， 景觀非常開揚。整個地方都非常乾淨，服務態度很好，裡面的餐飲都不錯，非常好的住宿體驗。"

"Their buffet and public bath are fantastic!"

"我們入住懷舊房間，整體服務非常好，房間整潔 我們有很多行李，前台部安排了一部免費的士，在退房日送我們到附近火車站，非常貼心 職員們都有親切的笑容"

"A beautiful modern ryokan with friendly and helpful staff. Everything you need to hike the Nakasendo where is comes to a place to stay. Would stay again. "

"初めて宿泊しましたが、部屋からの景色も良く、施設内も清潔感が有り快適でした。また食事も美味しくて、夕食、朝食も食べ過ぎてしまいました。 連休明けからダイエットしないといけないです。 機会があれば、また利用させて頂きたいと思っております。"