"NEEDS IMPROVING. The location was fantastic, however there are several things that need work and whoever cleans the flat would know this. The freezer section of the refrigerator is one solid block of ice, pushing open the freezer door. It's so bad that a person needs to make sure the fridge door is closed. The shower hose and drain need attention. The drain gets plugged immediately. The bed is the absolute WORST bed I have ever slept on. I bet the mattress is several decades old. You feel...

"Clean property in good location"

"We really enjoyed our stay here. The location was fantastic, right in the centre and so convenient for getting around. The apartment was lovely and clean, and we felt very comfortable during our stay. There were just a couple of small things worth mentioning — the fan in the bedroom was a little noisy, and the window didn’t block out all the light in the morning. But these were minor things, and overall we had a really lovely stay. We’d happily stay here again!"

"The apartment was good, but the company took a 100 GBP damage deposit (it was supposed to be a hold but the money was debited from my account). They then claimed not to have actually taken the money (despite evidence to the contrary) and despite acknowledging the need to return the damage deposit claim to have done so without actually having done so (because they claim it was just a hold). Communication with them is extremely poor because it is largely through an AI assistant - and when you...

"Great communication. Problem with the key card sorted really easily and quickly"