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"The staff were lovely and willing to help. While there are lifts, we had some additional stairs to our room but the staff were more than willing to assist with bags. The breakfast options were fantastic, location is great to the train station, just be mindful if you arrive by bus there is a bridge to cross with many stairs. Great restaurant options nearby and a fantastic location to get around or catch a ferry as needed. Thank you for a wonderful stay!"

"small room, very loud"

"No working A/C. Staff was great. Breakfast was better than expected. Clean Room. Our room had no bedbugs."

"We loved the privacy of our room and the tub outside. We spent our honeymoon and had the best time here."

"Very clean and comfortable room, great location of hotel. The only complaint was that the hotel stated that it had elevators, and we had a first floor room, but there was not an elevator from the lobby. We had to climb a steep staircase (20 steps) to reach the first floor!"

"Overall my experience felt more in line with a four-star property rather than a five-star hotel. The breakfast was particularly disappointing. The quality and organisation did not meet expectations, and the atmosphere was far from relaxing. On one occasion, I was seated next to the coffee machine, which produced a constant and rather intrusive noise, making it difficult to enjoy the meal. In addition, children were not always adequately supervised, and some approached the buffet as though it were a school canteen, which further detracted from the overall experience. While the staff were generally kind and courteous, the level of professionalism was inconsistent. The more experienced members of staff provided a noticeably better service, whereas some of the younger employees seemed insufficiently trained and lacked awareness of the standards expected in a hotel of this category."

"We spent four nights in a double room with breakfast. Our room was very comfortable and exactly as we would have expected for this hotel. Breakfast was quite good but as a small hotel lacked some of the breadth of options that might be found in larger establishments. The extra charging for egg orders was a shame. Staff were friendly and helpful throughout. The best thing about the hotel is its excellent location. It is situated on side of the canal in Cannaregio, close to three stops (Tre Archi, Crea, Guglie) that give access to the wonderful vaporetto boats and the Alilaguna to and from the airport. We actually chose to arrive by shared water taxi which delivered us to the Tre Archi stop right outside the hotel. Cannaregio is a great area to stay as it is much quieter than most of the city which remains within easy reach on foot or by boat. The quiet canals to the north of the hotel and the Jewish Ghetto area are a great place for a stroll. If we come back to Venice we almost certainly stay here again."

"Very good place to stay!"