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"Our stay at the Novotel Hotel in Ghent, the Netherlands, 15-17 Oct 2025 was excellent. With the exception of a couple of people, overall, the hotel's staff was friendly and hospitable. The photos matched the room -- clean and roomy. The mirror in the bathroom was a foot higher above my head (5 foot 2 inches) and the lighting was not bright enough. A light in the entrance way was broken, and not fixed during our 2 day stay, even though a cleaning staff member knew and promised to have it fixed. When requested our daily supply of coffee packages, both the front desk (condescending) and the cleaning staff were not readily responsive. BTB Fresno, CA, USA"

"Excellent"

"I arrived early after my plane landed at 7am My room was ready to go so I could check in, have a shower and get to the office Just amazing "

"Flawless"

"The staff was lovely and the room was very clean. "

"-"

"Only issue is that there is not a safe in the room. "

"The staff was so nice"

"There were shops near by. Clean room. Friendly and Helpful staff. Forgot my gold ring in the room, they found it and kept it safe. I was able to go back to the hotel and pick it up. Terrific!"