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"Everything about this hotel exude class. From the friendly staff to the amenities in and outside of the property. As mentioned, the staff was amazing but there was one person who made our vacation extra-ordinary, this was HOA from guest relations. From the minute we checked-in and checked out of the hotel, Hoa went above and beyond to help us experience DaNang from a different lense. Take it from us, we have travelled to different areas of the globe, at different 5-star hotels, M Hotel can be compared the Ritz, Intercontinnental, Four Seasons, etc."

"Nice pool. We like breakfast buffet!"

"The toilet seat was stained (old & stain can't come off?) but other than that everything is great."

"The Haian was amazing - totally checked all the boxes. The room was well appointed & clean - we had an ocean view room with 2 twin beds. We were literally across the street from the beach. The beds were very comfortable & although the hotel mentioned there may be construction noise next door, we didn’t hear it. The inclusive breakfast was outstanding - so many selections from hot foods, made to order noodles, egg station, array of fruit like dragonfruit, guava, etc. and western dishes too. We had a wonderful meal of the northern style combo dinner in the hotel restaurant and it was so reasonable & delicious. The rooftop pool isn’t heated so it was too cold for me to swim in December but other people did take a dip. The pool guy Cuong was so nice & set out pool chairs, towels, drinks, etc. Wow, we felt so taken care of! We had wonderful service at the spa too. Prices are super reasonable & ask for a discount. "

"Fantastic view of the South China Sea and excellent breakfast spread. The staff are a vwry friendly and helpful. Will definitely be my hotel choice when i return in future."

"Did stay 2 weeks, wonderful staff that goes beyond in service, clean and great breakfast "

"They upgraded our room, free airport service and 1 hour massage. Breakfast should have free coffee selection. "

"The room was spotless and the customer service from all staff was outstanding. Kate at reception was excellent, explaining all details of the services of the hotel clearly and was extremely helpful. She even organised a lift for me upon request. In the restaurant, the staff member Stella, was very professional and provided exceptional customer service, always having a smile on her face. Fantastic experience! "

"This resort was top notch. The service was impeccable in every area, from the front desk to room service to pool attendants to the gardeners. The beach and pool amenities were exactly what you would want for a day at the beach. So beautiful! The rooms were clean and bright with fantastic amenities. The food was delicious. We ate at two of the restaurants as well as the Hyatt Club and room service. We will be back. "