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"El staff completo es super amable y muy servicial, la variedad de comida y los espacios para la familia, excelente todo. José J nuestro anfitrión, fue de mucha ayuda. The best! Esperamos regresar pronto."

"I had a wonderful time. The food and hospitality are excellent. Thanks to Keila and Yuri I always had activities to do. They are amazing. Defenetly coming back!"

"The resort is run down and workers informed us that it would be closed in a year. I could’ve had better quality at a motel 6. I’d rate it negative 5 stars if I could. YOU GET WHAT YOU PAY FOR. DO NOT STAY HERE IF YOU WANT TO STAY ON THE RESORT THE ENTIRE TIME. Staff are rude and miserable, we desperately tried to switch to a different RIU resort to no avail. No air conditioning for 3/5 days, staff lie straight to your face. This place is an absolute joke. We switched rooms 3 times. None of them were great. "

"We celebrated a special event and travelled as a party of 6. Excellence Punta Cana is a stand out resort. We have stayed at many resorts in the past in many countries. Our stay at Excellence is among the most memorable experience. The entire team right from the GM to the housekeeper goes out of their way to make your stay perfect. Food is awesome. Place is awesome . Also, recommend the upgrade to the club. Highly recommend !"

"Pools were great"

"Restaurant staff was aweful. Also front desk. I didn’t get the room I was supposed to get and the air conditioning was not working properly and they didn’t change my room. "

"Clean rooms great staff"

"Despite the Expedia VIP check in rooms were not ready way past the expected time. There was chaos at the front desk and we waited standing, sweating for over an hour. Been here once before and much of the same. Expect a 10 minute wait for drinks just about anywhere. Nothing for teens really except an arcade that you have to pay for which is not cheap and pretty limited. Food is the biggest issue. Breakfast and lunch are ok but dinner is bad everywhere. Was promised a massage for the extra long wait to check in that I never got then charged 10$ to check out at 1 instead of 2. Maid would come barging in and wake us every morning. No DND sign, no slippers and no chairs in the pool area unless you got up super early threw your towel down to stake your spot. Luckily my Spanish is ok but for some that might have been a challenge as well."

"El hotel está en muy buenas condiciones, la comida muy rica y el personal Muy atento."