"I had to pay a lot for my room. The fitness centre and parking lot were under construction, but no reduced fees for the inconvenience. Then, a person committed suicide in the room beside mine and i had to be moved to another room and questioned by police. I thought I would have gotten a room upgrade or discount for that trauma. There was no real recognition of what this was like for me as guest. My room had light bulbs that didn't work on the desk where i needed to work, the toilet ran so...