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"Location!"

"We had an excellent stay at Hilton Times Square. The staff were incredibly friendly, professional, and always willing to help with a smile. The location is perfect—just a short walk from Times Square and close to many attractions, restaurants, and subway stations. Housekeeping was outstanding, and our room was always clean and well-maintained. The hotel is comfortable, quiet, and made our trip even more enjoyable. I highly recommend this hotel to anyone visiting New York. We will definitely...

"The front desk lady was unpleasant, and she told me she was a supervisor herself. The hotel seemed understaffed. The phone in the room was broken. The texting service was not very helpful. The drain in the shower room was plugged up. The doorman was the friendly person working at the hotel among all the staff members that we ran into."