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"The staff was friendly. The breakfast was okay. Unfortunately it was the same every single day. 5 days of the same thing was rough. Some days bacon was very under cooked. My biggest complaint about the breakfast was the coffee. It was so watered down. For me this was disappointing but Starbucks was not a long drive. The kids had a blast overall the resort was well cared for and lots to do. I do feel there were not enough staff on the grounds outside to monitor the “unmonitored” older kids who were unsafe and making it difficult for the younger kids to navigate the slides and stairs. "

"I have driven by this lodge for 25 years. I finally decided to try it out since I needed a one night’s stat before a hike in the Smokies. I loved everything about it. Great staff - very friendly and welcoming. Rooms were clean. Loved the thick towels and comfy bed. Lots of hot water! Pool was nice. Loved that it was walkable to Gatlinburg restaurants and shops. I felt safe as a solo female traveler. I will definitely stay here again the next time I am in Gatlinburg!"

"It was what I was expecting@@"

"We thoroughly enjoyed our stay here. It is a beautiful historical hotel. Pleasantly surprised how gorgeous it was and reasonably priced. The hotel has so much history and beautiful chandeliers, Wood work, fun old telephone booths. We were able to get a look at the silver banquet room. It is breathtaking. Our hotel room was very clean, very comfortable bed and quiet to sleep. We enjoyed a glass of free champagne in the bar . We thoroughly enjoyed the waitress and the staff. Thank you for a fantastic stay."

"Room small but nice ! Great location "

"Clean room nice staff. Easy parking"

"Breakfast was great. Food hot and fresh. "

"Excellent amenities. Breakfast was delicious and plentiful. Restaurant and bar cafe were great as well. Rooms were awesome and the views were out of this world. "

"Great birthday trip dot my husband we enjoyed our stay 5/2026 please check this cozy comfortable resort out only thing is the 24 hour pool was closed for renovation other than that we had a blast thank you for having us♥️♥️♥️♥️♥️"