Find Luxury Hotels in El Raval

"Perfect position but staff not very receptive. Got my watch stolen and tried to get reception to help me but they didnt care. Just handed me a paper with police address without even caring if i was ok. Spent alot of money on massages and facials but got told to leave pool rudely after 30 min. Lucky i chrcked my bill on checkout they tried to charge me over 100 euro for charges that weren't even mine. Not the best but not the worst just b cautious and dont expect the friendliness u should get from a hotel of this calibre. "

"We recently stayed at Eurostars Grand Marina during the week of April 6 and overall had a decent experience; however, there were several important issues that I hope management can address to improve future guest satisfaction. First, the air conditioning in the room did not function properly. The room remained uncomfortably warm, with the thermostat initially showing 40°C. After notifying the front desk and returning later, it displayed 16°C; however, the actual room temperature did not improve. As a result, we had to sleep with the balcony door partially open, which is not ideal for comfort or safety, especially with children. Secondly, our experience with the restaurant service in the evening was disappointing. We arrived at 8:30 PM and were informed the restaurant was full but that we would be seated shortly, as we were the only party waiting. After waiting over an hour, and observing that several tables had finished but were not being turned over, we were still not seated. With the kitchen closing at 10:30 PM and traveling with children, we returned to the room and ordered room service. Unfortunately, when I later requested a dessert from the restaurant (not available via room service), the bar staff member was unprofessional and dismissive. The dessert was placed abruptly, and when I asked for a cover to take it to the room, I was told, “I am not room service, I don’t give covers,” in a rude tone. This did not reflect expected hospitality and professionalism. "

"The hotel is at a good spot but the airport shuttle is not that close. I didn't have time for breakfast in the morning, so cannot comment on its freshness. The taxies were waiting at the entrance, which was convenient when you are trying to get to the airport on-time. Overall, my experience was positive. "

"The room is clean and tidy. The staff is nice and helpful. However, it is a bit noisy at night because some restaurants are located directly in front of the hotel. "

"It was great being able to get an omelette for breakfast"

"The staff was wonderful. Victor was great and getting us into her room a little bit early after a long transatlantic flight. Sophia was good at making recommendations at local places to eat. The staff was extremely friendly and helpful."

"The staff were all great. The breakfast we had on 4 days was great with soo many choices for the buffet. We were also given a picnic to take on our last day as we were heading to the airport very early. A bag full of sandwiches fruits juices and muffins Amazing "

"Staff are helpful and accommodating. The place is a welcome retreat amidst the busy streets of La Rambla. Most sites are walkable from the hotel."

"Overall very good. Nothing to add. Nice terrace on the rooftop and to enjoy the view and relax"