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"Hotel was clean and large room. However, the male staff on reception were very miserable and no eye contact when checking in. One was also reading a fiction book at one point. The room was cold and no way of turning the temperature up or down as the control on the wall was turned off, with no way of turning on. Slept in trousers and jumper, which did expect to have to do."

"The room was very small and dark. The bed was soft and the pillows rock hard. The door wouldn’t lock which as a single woman was very worrying for me. I called reception and was told I could move room but it was 11pm and I was very tired and was undressed. Consequently I had a poor nights sleep as I was worried someone could get in. There was no bedside light so I had to leave my phone on all night. The EV chargers were extortionate. "

"Overall was good. But confusing with breakfast cost as I hadn’t prepaid. Was told at check in cost was £15 for breakfast or £10 if paid in advance. Paid £10 for the first morning with no problem. Next night went to reception to pay for next morning and was told there was no discount and cost was £15 which I declined. No big deal but an inconsistent experience. Nice hotel overall."

"The good bits: Room was a good size, bed was comfy, as we're the pillows and everything was very clean. Breakfast time booked to avoid overcrowding, function room activities couldn't be heard from the bedrooms. Not so good bits: window was edged with green growth externally, bathroom mirror lights not working, dated shower fitting over the bath. Hospitality tray ok, usual choice, breakfast not very inspiring and not very warm. Carpets in communal areas showed signs of damage and were stained in parts. Staff were friendly and helpful. All in all a decent enough place but not overly impressed especially as the pool and spa access is outside the hotel - not great on a cold and windy evening"

"It was okay for what we needed and the price reflected that. It felt a bit tired and in need of some tlc. We only needed the room for one night after going to see someone at the arena. Great location for that within walking distance luckily we arrived at the hotel early because parking spaces are limited. The room was very compact and so was the toilet and shower facilities, the only refreshments that were available were in the reception and that was quite chaotic due to the small area it was in and the fact you had to pay for a token to then put in a machine so we didn’t bother. They did have a vending machine but it was too crowded when we wanted to use it so again didn’t bother. We didn’t have breakfast so can’t comment on that. So don’t expect anything more than what you pay for and you’ll be fine. "

"Yes it was terrible. On arrival, they changed our room several times. There was no heating and no warm water. we complained to the management and was told we would get a refund but nothing was done. We didn't go the 2nd night and we still didn't get anything. Reported to expedia, was told they would look into it but it's been weeks now and no feedback. It's so sad because I have had multiple unpleasant experience with expedia and only just returned. But I guess they've not changed neither have they improved their services. It's such a shame as we had to book another hotel for the second night. Please be careful when you book on this site."

"Great stay, lovely hotel will definitely stay again "

"Ideal location Clean room and excellent breakfast"

"Lovely clean room perfect for my family of two young children staying … Clean and comfy bedroom, plenty of added extras - mini fridge, iron, hairdryer etc. pool was lovely - warm pool and steam room/jacuzzi very nice. Tasty brekkie with so many options including a cute children’s table! Staff friendly and helpful and went to extra mile to make us a hot chocolate on the evening for our children with cute smiley faces on when that technically wasn’t on sale at the bar… We will definitely be going back! Thank you "