Search Town Houses in Firenzuola

"The room was spacious and comfortable with a nice view of the mountains. Breakfast was included with small options. Was 56 minutes from Pisa quick drive from the hotel. "

"Great breakfast "

"Despite displaying a Do Not Disturb sign on my door, staff still entered my room not once, but twice. I returned to find the room disturbed — the bed had been moved, bedding partially on the floor, and pillows placed on furniture in contact with my suitcase. This was a clear breach of privacy and very unsettling. The immediate handling of the situation was poor: no management was available, no housekeeping on thr weekends, and they sent a maintenance man to replace the bedding, who was completely out his depths as he advised me "this isn't his job". Service overall was inconsistent and often lacking in basic hospitality. Some front desk staff were not forthcoming with important information — for example, I was not told the on-site restaurant closes on weekends. I also felt I had to pry for simple guidance, such as directions to a nearby supermarket. That said, two female staff members were noticeably helpful and friendly, which I appreciated. The room itself was also below standard (stained carpet, leaking bathroom, broken toilet seat, visible dust and cobwebs). Their initial compensation of a free breakfast (offered only when I was checking out) and 20% disc on future stay did not reflect the seriousness of the issue. After escalating via email, management responded and provided a 25% refund, which I appreciate. Overall, this experience highlights serious gaps in privacy protocols, communication, and service standards. I don't recommend this property."

"Good location and good breakfast"

"Warning this hotel is I'm the middle of nowhere. Worse than that it is in an industrial zone trucks will wake you up. No coffee shops, no groceries for fresh fruit, no water bottles in the room. Hard to reach the city center. Save the taxis money and get a better hotel near transportation and shops."

"Friendly staff and great breakfast!"

"Great location. Rooms are nice. Staff is amazing. Very friendly and helpful. "

"Great breakfast spread! And great location right next to Piazza Maggiore. Everything was easy walking distance"

"Fabulous location and the hotel has charm and parking. Attached restaurant was delicious."