Search Villas in Flixborough

"Staff were nice but the property is tired and the beds were ridiculously uncomfortable."

"Terrible check in experience. The hotel said they didn’t have my hotel.com booking (I had booked around 4 hours earlier). Receptionist was very unfriendly and extremely unhelpful. The lady at reception didn’t offer any advice other than to buy a new room and left me sat in reception for an hour whilst I tried to contact hotels.com on the phone, she didn’t offer me even the glint of a smile, a glass of water, an apology, nothing, instead she treated me like I was trying to steal a free nights stay even though I had a confirmation email with all details on. Terrible customer service experience. I booked this hotel specifically because it had a gym which I didn’t get to use as it had closed by the time I got to my room. A smile and a “don’t worry we’ll help sort it” would have gone a very long way. Lacking some very basic customer service skills. "

"Nice place to stop for the night"

"Enjoyed my stay. Staff were helpful and the room pleasant."

"The reception and bar area are quite nice, but the bathrooms are very tired and need work on them "

"Parking is limited but easy to get too. Linen nice and clean, towels and bedding. Tea and coffee provided in room. Only problem is that twice we have visited the hotel recently and had problems with the shower, no cold water therefore water was too hot, and previously shower handle broke off. First time another room was provided, second time offered a change of room or a room for a shower, staff offered a solution. All staff very friendly. "

"Staff was amazing room was very clean and tidy"

"Plenty of parking. All facilities were available (pool, spa golf etc) at an extra cost but I didn't use. Room looked out on to a brick wall and outdoor plumbing, but I assume this is because I didn't book directly with the hotel. Grounds were immaculate but not visible from our room. Didn't have breakfast so cannot comment but it smelled good!"

"Fantastic place to stay. Clean. Close to centre. Breakfast choice was amazing and all fresh."