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"Bed was terrible"

"We had an excellent stay at Hilton Times Square. The staff were incredibly friendly, professional, and always willing to help with a smile. The location is perfect—just a short walk from Times Square and close to many attractions, restaurants, and subway stations. Housekeeping was outstanding, and our room was always clean and well-maintained. The hotel is comfortable, quiet, and made our trip even more enjoyable. I highly recommend this hotel to anyone visiting New York. We will definitely...

"when i got to the hotel they stated i dont have an reservation my you.. i have the email conformation then i asked for a manager no manger in sight stated she was in a meeting no return time expected i waited like an hour still no manager spoke to another clerk then he stated oh we have your room smh worst part when booking the room online it was not room i ordered in the picture online it was supposed to be sound proof which it was not the room online was way bigger with a couch as...