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"Fantastic customer service!"

"Nice simple hotel. Would have preferred an electronic kettle in the room as I like warm water. Otherwise location is great, easy to get to and to attractions "

"Amazing stay! The room was spotless, modern, and very comfortable. The staff were extremely kind and helpful throughout our visit, and the location couldn’t be better — walking distance to everything in Lucerne. Great amenities and overall a fantastic experience. Highly recommended!"

"Clean, bed made for toddler was superb, everyone very friendly. A great stay"

"Staff and hotel were phenomenal. Jasmine was our favorite. what a beautiful and helpful young lady. All the staff were excellent. "

"Proximity to Old Town and bus station and the grocery "

"Nice property! There is a funicular that brings you down to the city. Not too far of a walk to the city center! "

"Nadim was awesome. He truly made our first stay in Switzerland memorable. We liked the accommodations so much we decided to stay an additional day. He added it at the same rate and included breakfast. He even brought a fan up to our room while we were out, since there’s no AC and it was hot (for Americans). Definitely will stay here on our next visit "

"The room was large and very central, and had everything we expected"