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"I got a room with a dirty bathroom containing hair on the shower floor. I got another room, but I have to jump through hoops to get the other room with the Manager on duty"

"We had a good experience and the hotel staff was quite friendly, and the people that were in charge of the restaurant will also very helpful and served in excellence"

"The room was quiet, bed was comfortable and pretty clean. Check in/out is all "online" and I wasn't prepared for that, but it went smoothly after I figured it out. Would have been nice to communicate via text rather than going through the booking site."

"Great people thanks to Leo and Doug at the front desk"

"Customer service was superb. Staff was very responsive to our needs during our stay. The property was clean and smelled really good."

"I liked everything about the property and I will book again. Breakfast was great, my room was nice and comfortable clean and cozy."

"Well situated near Universal"

"The staff were very friendly and greater my dogs with treats which i found so cute. Rooms were beautiful and clean and would definitely recommend people with pets to stay here. Good was delicious."

"Breakfast"

"The staff were great. Good customer service"

"First night was charged at $139 the second night was charged at $199 dollars. No explanation no disclosure, not fair advice. Just a charge. This was in addition to the parking fee. The concerning part is that my initial agreement with the hotel was for two nights at $139 EACH!! I got back home and found the extra charge. I'll never return and will add this review to Expedia.com Be aware!!! Check your room’s file BEFORE leaving the premises."