"Bit of a mixed experience with this hotel. Generally decent public spaces and our room was spacious and modern.
The spa facilities are underwhelming, and the changing rooms could definitely use a refit. It was difficult to find a locker that locked! Just feels a bit tired overall.
We visited over the May bank holiday to go to the Cheltenham cheese roll event. One would assume the hotel would have predicted that this would be a busy time and staff accordingly. Alas, it was not the case. The queue in the bar for a drink was ridiculous for the two poor bar staff on duty, and we had the same experience in the restaurant.
The first night there was a sign to say no hot food was available, and the second night which we had booked an early seating at 6pm, we sat till 7pm waiting for food. At which point I told the waiter not to bring it if it didn't come out in the next few minutes. It was duly served, and the burger which I figured would be really difficult to mess up was practically inedible. My wifes meal although not bad was just unseasoned and bland.
An extremely disappointing experience.
I do want to state that our complaint is not with the staff, they were running ragged the whole time, and the same is true of the all the staff we dealt with, but the hotel management or whoever runs Q hotels needs to take a look at staffing levels at busy times.
I am aware that maybe on a normal weekend things may have been better, and others may have better experiences."