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"I recently stayed at the Village Hotel Bracknell for a 1-night family stay (2 adults, 2 kids). The experience was unfortunately ruined by poor communication and rude staff. Room Issues Our family room was unbearably hot due to a broken AC. I reported this at 7:00 PM before dinner. When we returned at 9:00 PM, it was still broken. Reception initially claimed no other family rooms were available. Only after significant persuasion were we finally given two double rooms. I appreciate the eventual resolution, but it shouldn't have been a long winded negotiation. Dinner Disaster At our 7:00 PM dinner, no one warned us about kitchen delays or how the kids' meals worked. We waited a full hour for food (30 minutes for starters, 30 minutes for mains). To make matters worse, my son’s chicken tenders never arrived. When I asked, I was finally informed there was a "children's buffet." Had we known this when seated, we wouldn't have made hungry kids wait an hour for a missing meal. Breakfast Rudeness The next morning, the manager assigned us a table that wasn't made up yet. We placed our water beakers down, and a waitress rudely scolded us for putting items on an un-set table. I reported her unprovoked rudeness directly to the manager, who offered absolutely no apology. Basic hospitality and communication were entirely missing during our stay. Would not recommend unless you don't mind the poor customer service levels."

"Really lovely hotel , staff were very friendly and helpful. We enjoyed our 3 nights stay and we are hoping to come back again soon. I loved everything about Wotton Hotel, worth going for a walk around Wotton Estate it’s like breath of fresh air. Last but not least the food!! It was so delicious ,roasted cauliflower soup, the bread 😋 and the pork shoulder and tender loin was superb. So as the steak. "

"Easy check in and the hotel was very clean, modern, with pretty much you could ask for under one roof."

"Absolutely outstanding Hotel. Everything on site was top Notch. I would go back at any given time. Room was very modern with great amenities."

"Very welcoming and helpful staff. Comfortable room and especially the bed. Ideal location for what we needed."

"We had a good stay at Old Thorns. Stayed because attending a wedding. Quiet and spacious rooms. Exceptionally clean. Very good customer service throughout."

"I messaged them early on the day of checkin to advise i would be late. Upon arriving they could not find my reservation and kept me waiting with no resolution at 2.30am just wanting to go to sleep I had to contact 24 hour guest support for them to find the reservation and eventually check me into my room but blame was placed on me by customer support saying that they couldn't guarantee a message was received as i booked through hotels.com and not them. I stopped in a motorway service to ensure I wasn't driving tired and then got blamed for their rubbish systems. Pretty disgusted"

"Rooms were very clean and staff very helpful! "

"Friendly welcome, lovely room and bathroom and good breakfast"