"The staff was very kind but only somewhat helpful. The room above ours had kids running around until 11 PM at night. Staff at 9:45 they would have them quiet down but didn’t, and when I checked back in around 10:45 no one was at the desk or could be reached by the phone provided at the desk. Beyond this, the breakfast that’s included is really a bread roll and coffee from an automatic coffee machine. There are plenty of convenience stores nearby to pick something up, but thought the limited scope of breakfast offered should be highlighted a bit more. They do have a communal microwave to heat things up, and synced properly washer, dishes, which was really. They advertise having a laundry room, but full disclosure, their washer dryer costs ¥2000 per 6kg load, which seemed expensive relative to the prior properties we stayed at in Japan, but perhaps that’s normal for the Mount Fuji area? We ended up not trying it because we didn’t have 20 ¥100 coins, so I can’t speak to how well it works."
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