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"A must do treat when in Japan. Service and amenities galore "

"Great staff. Very helpful. Small room "

"This was by far my best hotel experience ever in my 42 years of life. The staff are the manifestation of true Japanese hospitality and attention to detail in each of their gestures. The room was beautiful, the tatami very comfortable and the onsen experience unique. I recommend having breakfast and dinner every day of your stay as the food quality and service surpasses anything available in town. Will be going back for sure."

"I had an incredible stay at this hotel in Kinosaki Onsen. From the moment I arrived, the staff went above and beyond—truly some of the best hospitality I’ve experienced. Every interaction felt genuine, attentive, and thoughtful. The food was outstanding. Both dinner and breakfast were beautifully presented and full of flavor, easily one of the highlights of the stay. You can tell a lot of care goes into every dish. The room was spacious, comfortable, and perfectly designed in a traditional style, which really added to the overall experience. Everything was spotless and well-prepared. The property itself is absolutely beautiful—peaceful, well-maintained, and perfectly in tune with the atmosphere of Kinosaki Onsen."

"Brand new and modern. Bed was fantastic. Highly recommend "

"Very good"

"They also have large size slippers!"

"The rooms are spacious and have a pretty view of the river though do not opt for the cot if you cannot get a triple Buffet is generous but does not change so recommend not prebooking food if staying more than one night. For breakfast and dinner it’s decent but to gets repetitious. Walkable to town but not central. Does have limited shuttle service. "

"Very friendly staff. I caught them in the middle of renovations of a couple of floors but they were consensus of work hours. 10 minute walk from jr rail station. "