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"When I checked myself in using the door codes emailed to me (the front desk is only attended during the day), I was quickly disappointed with my room: the door wouldn't lock, the toilet wouldn't stop running, and I found some kind of stain on the mattress under the tucked sheet. I texted the 24 hour emergency number, not sure who would respond at such a late hour (it was 11pm at this point). Shortly after I sent the text, I heard back from someone named Amelia who ended up making my whole trip extraordinary. Amelia was one of the managers of the hotel and lived nearby. Despite the time of night, and the fact inches of snow were coming, she left her home to come switch me to another room. When she arrived, she was extremely apologetic, and assured me she would make sure the room would be more thoroughly inspected and cleaned for future guests. Then she moved me to the room next door, in which she had already turned the heater on, and I was delighted to find the room to be spotless and remarkably comfortable (and a corner room, no less, with two lovely windows that got abundant natural light). She also gave me some complimentary beverages. The room ended up being a lovely home during my few days in Stratford, and I would have a lovely chat with Amelia when I'd see her in the lobby. The hotel had a lovely old charm about it, with a lot of historical flair. I definitely hope to stay here again. Huge thanks to Amelia for being such a hero of the hotel!"

"Breakfast was fresh and service was good!"

"Great all around."

"Everything worked out smoothly."

"Yes very nice."

"This is a truly artistic, friendly and fun place to stay!! It is right in the heart of downtown!! Ryan checked us in and was extremely helpful and welcoming! We are looking forward to returning. "

"Yes, the room was spotless, the owner was kind, the bed is comfortable. Great location…very central and pet friendly."

"Room was clean. No staff on site, so self-check in and out. Only problem was no usb port for phone charging. Espresso machine was a nice touch."

"Clean and quiet "