"I stayed 3 nights and the first 2 were ok. Third night I noticed the air conditioning wasn’t working. Long story short, I phoned Reception 3 times, was told a maintenance person was “on his way” but he never turned up. Said they only have one maintenance person for the whole hotel and he was busy!! And they didn’t offer another staff person to possibly come and help me.
I got fedup waiting for maintenance, had to go to bed as I was catching a flight the next morning. Slept very fitfully.
Location very convenient for Heathrow. I had actually stayed there before but there wasn’t a heatwave at that time!
Bed comfy. Breakfast buffet very good."
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