"First, the room was large by Chicago standards and quiet. The Breakfast was a buffet with something for every taste, but the music was always just a little too loud. If you had an issue, or needed something, the staff was at times elusive. Now as far as the front desk, the staff ranged from rude to somewhat helpful with few genuine smiles. We were given 4 vouchers fro free house wind or beer, however on our second vistit were told they were out of house beer. They did have other beers, but...

"This hotel has an amazing location for it to be nearby the Allstate Arena."

"Advertising picture showed A recliner in the room and all we got was a rolling office chair."

"I stayed here for 2½ weeks while my home was undergoing major renovations, so I needed a comfortable place to temporarily relocate. Overall, the rooms were clean and comfortable, and the staff was consistently friendly, professional, and accommodating. I couldn't give the hotel five stars because the pool was out of service for my entire stay, and the lobby air conditioning wasn't working, leaving the lobby at 80+ degrees. Since I work remotely, I had planned to use the spacious lobby, which...