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"We had no hot water for 6 nights. Staff stated that solar was not working and due to holiday maintenance was not available. I complained to front desk from day we checked in (Thursday) but was told manager will be in following Tuesday. Upon checking out I requested partial refund or another night. We were comped one more night in a different room that had hot water. This shows that we could have been moved to a different room that had hot water but no one notified us of this. No one is transparent at this hotel."